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Online Help

Search our self-help articles to find what you need.

Virtual Services

Setup and support for Business Cloud, VPS, VPN and shopping cart services.

Adding hardware to your BusinessCloud Virtual Machine

How to add hardware to your BusinessCloud Virtual Machine including CPU, RAM, NICs, storage and VMware tools.

Business Cloud Support Resources

These articles will help you to set up and use your Business Cloud services.

Business Cloud Upgrade

An outline of the upgrades to Business Cloud services in November 2014.

Changing VPS Hostname

Changing the hostname on your VPS is useful if you want to set up DNS records for it. Here's how.

Configuring your Business Cloud network

How to configure your Business Cloud, which allows you to configure network services such as DHCP, firewalls, network address translation (NAT), VPN and static routing for your organisation's network.

Creating your first Virtual Machine

With iiNet BusinessCloud, you can install VMware Tools, insert DVDs and floppy disks, and remotely connect to virtual machines.

Parallels Power Panel

How to use the Parallels Virtuozzo Power Panel (VZPP), a powerful and easy-to-use control panel to manage and repair your VPS.

Saving and backing up your Business Cloud

You should always back up your data, and BusinessCloud is no exception.

Shopping Cart Quick Start Guide

Here's the quick and easy way to get started with your Shopping Cart on your website.

Shopping Cart shipping by weight and region

How to set up and manage the shipping options for Shopping Cart. The 'Shipping by Weight and Region – Automated' delivery method automatically selects the best region for the customer based on their post code.

Shopping Cart User Guides

Everything you'll need to get the hang of using our Shopping Cart product.

Uploading Data to your Virtual Data Centre

iiNet Data Upload allows you to send us your data on an external storage device, and we will take care of the transfer for you. This means no long waits for huge data transfers, and no strain on your ADSL connection running full bore for weeks at a time.

VPS Add-ons

Everything you need to know about purchasing add-ons for your Virtual Private Server (VPS).

VPS Backups

How to create ans restore backups for your Virtual Private Server (VPS).

VPS Hosting Support Resources

Everything you'll need to know about VPS Hosting and how to use it.

VPS IP Addresses

How to add and delete IP Addresses from your Virtual Private Server (VPS). Please make sure you have purchased the Additional IP Addresses add-on for your VPS before proceeding with this guide.