Troubleshoot Fetch

Fixing issues with your Fetch

Fetch Channel Scan

How to scan for all available Free To Air (FTA) channels on your Fetch set top box.

Fetch Troubleshoot Hardware issues

This article will guide you through the troubleshooting for problems with your Fetch box, including no power, Hard Disk Drive (HDD) Health Test failed, HDD errors, HDD failed to mount, Critical Hardware Fault error messages and the 'Your Fetch box is hot/too hot' message.

Troubleshooting Fetch Bandwidth Low message on screen

This article will guide you through the troubleshooting to do if you see the Bandwidth Low error message on your Fetch service. This guide is suitable for both Generation 2 and Generation 3 (Mini and Mighty) set top boxes.

Troubleshooting Fetch for Stuttering or Freezing

If your Fetch TV is stuttering or freezing when you watch it, here's the troubleshooting to try.

Troubleshooting Fetch No Free to Air Channels

This is the troubleshooting to do if you cannot view the Free to Air channels (i.e channels 0 to 99) through your Fetch set top box.

Troubleshooting Fetch No Subscription Channels

This is the troubleshooting to do if you cannot view subscription channels (i.e channels numbered 100 or higher) on your Fetch service.

Troubleshooting Fetch Remote Control

If you're having any trouble using your Gen 2 Fetch remote, here's what to do.