Troubleshoot NBN

Fixing issues with your NBN or Fibre internet

Arris CM8200 for NBN HFC Status Lights

The article will explain the meaning of the status lights found on the Arris CM8200 Modem, the default nbn™ Connection Box for nbn™ HFC as of 1 March 2017.

Gathering diagnostics for an NBN speed issue

This article will walk you through how to gather diagnostics for an NBN™ speed fault. One of our friendly Customer Service Representatives may ask you to complete these steps when you contact us to troubleshoot a speed issue with your NBN™ service.

NBN FTTP Connection Box Status Lights

The article will explain the meaning of the status lights found on the NBN™ Connection Box (indoor unit) used for Fibre to the Premises (FTTP) services.

NBN Satellite Connection Box Status Light

The article will explain the meaning of the status light found on the NBN™ Connection Box supplied for iiNet NBN™ Satellite services.

Troubleshooting NBN FTTB/FTTN for Dropouts

This article will guide you through the troubleshooting for connection dropouts on an NBN™ Fibre to the Building or Fibre to the Node (FTTB/FTTN) service.

Troubleshooting NBN FTTB/FTTN for No Connection

This article will guide you through the troubleshooting for no internet connection on an NBN™ Fibre to the Building or Fibre to the Node (FTTB/FTTN) service.

Troubleshooting NBN FTTB/FTTN for Speed Issues

This article will guide you through the troubleshooting for speed issues on an NBN™ Fibre to the Building or Fibre to the Node (FTTB/FTTN) service.

Troubleshooting NBN FTTC for Dropouts

This article will guide you through the troubleshooting for connection dropouts on an NBN™ Fibre to the Curb (FTTC) service.

Troubleshooting NBN FTTC for No Connection

This article will guide you through the troubleshooting for no internet connection on an NBN Fibre to the Curb (FTTC) service.

Troubleshooting NBN FTTC for Speed Issues

This article will guide you through the troubleshooting for speed issues on an NBN™ Fibre to the Curb (FTTC) service.

Troubleshooting NBN FTTP Dropouts

How to troubleshoot internet dropouts on an NBN™ Fibre to the Premises (FTTP) service. Remember to record the date and time your dropouts occur, as this information is required if you need to lodge a fault.

Troubleshooting NBN FTTP for No Connection

How to troubleshoot a lack of internet connection on an NBN™ Fibre to the Premises (FTTP) service.

Troubleshooting NBN FTTP for speed issues

Basic troubleshooting for speed issues for an NBN™ Fibre to the Premises (FTTP) service.

Troubleshooting NBN HFC for No connection

This article will guide you through the troubleshooting for no internet connection on an NBN™ HFC service.

Troubleshooting NBN HFC for Speed Issues

This article will guide you through the troubleshooting for speed issues on an NBN™ HFC service.

Troubleshooting NBN Satellite for Dropouts

How to troubleshoot connection dropouts on an nbn™ Satellite service.

Troubleshooting NBN Satellite for No connection

How to troubleshoot a lack of internet connection on an NBN™ Satellite service.

Troubleshooting NBN Satellite for Speed issues

How to troubleshoot internet speed issues on an NBN™ Satellite service.