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Troubleshoot Mobile Voice

Fixing issues with your Mobile Voice

How to disable automatic downloads and Wi-Fi Assist on iPhone and iPad

Here's how to disable automatic downloads and Wi-Fi Assist on an iPhone, iPad or iPod. Automatic downloads or Wi-Fi Assist can be problematic because they may use your mobile data without you knowing about it.

IMEI Blocking for Lost or Stolen Mobile Handsets

Here's how to enable or disable IMEI Blocking. IMEI Blocking is a method to block use of a mobile handset that has been reported as lost or stolen by its owner.

Manually selecting a Network Carrier for Mobile Voice

Here's how to manually select the network (carrier) for an iiNet Mobile Voice service on an iPhone or a handset that uses Android OS.

Restoring service on an unsuspended iPhone

If your iiNet mobile has been unsuspended but you still can't make or receive calls on your iPhone, here's how to fix the issue.

SIM Card errors and finding your PUK code

What to do if you have a SIM card error, and how to find your mobile PUK code.

Troubleshooting Mobile Voice for Cannot make certain calls

If your iiNet mobile can make certain types of calls but not others, here's what you should do to identify and fix the issue.

Troubleshooting Mobile Voice for Cannot send SMS or MMS

If your iiNet mobile can't send SMS or MMS, here's what you should try to get it working again.

Troubleshooting Mobile Voice for No coverage

If your iiNet Mobile can't get a signal, here's what you need to do to troubleshoot coverage issues.