Frequently Asked Questions

FAQs about our phone products

Fibre Phone FAQ

Answers to some common questions about our NBN Fibre Phone service.

Gigaset A220 Handset FAQ

This article will answer some questions about the Siemens Gigaset A220.

High risk call blocking explained

A 'high risk call' is a phone call to an international destination that is known to be commonly used for phone fraud. To protect you from fraudulent phone activity, any VoIP service such as Netphone or Fibre Phone product is blocked from making high risk calls to certain international destinations by default.

Home Phone FAQ

Answers to some common questions about our Home Phone service.

iiNet Soul Home Phone Migration FAQ

This article will provide further information for Soul Phone customers who are being moved across to an iiNet Soul Home Phone plan to become fully-fledged iiNet customers.

iiNet Soul Preselect and Soul Override Migration FAQ

This article will provide further information for Soul Phone customers who are being moved across to an iiNet Soul Preselect or Override phone plan to become fully-fledged iiNet customers for long distance (i.e. international) calls.

iiNet Soul World Home Phone Migration FAQ

This article will provide further information for Soul Phone customers who are being moved across to an iiNet Soul World Home Phone phone plan to become fully-fledged iiNet customers.

Netphone (VoIP) FAQ

Answers to some common questions about our Netphone (VoIP) services.