Online Help

This page will link you to all the support resources for modems currently and previously sold by the iiNet Group.

Got a third-party modem? If your modem was purchased elsewhere, please use Google search results or visit the manufacturer's website for support information. Our general setup advice articles may help you but the instructions will not be as specific to your modem.

Select your modem

CURRENT MODELS

	TP-Link VR1600v
	TG-789 Broadband Gateway
	Huawei HG532d
	Cable Gateway Pro

PREVIOUSLY SOLD MODELS

	TG-1 Broadband Gateway		Huawei HG659 for NBN™ HFC
	Huawei HG658 for VDSL2		Arris CM820 Cable Modem
	Cisco 867VAE-W		NetComm NB16WV-02
	Budii Lite®		Budii®
	BoB Lite™		BoB2™
	NetComm NB16WV (Adam Internet)		BoB™

TP-Link VR1600v Support Resources

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TG-789 Broadband Gateway Support Resources

Type of internet service	TG-789 barcode sticker	Quick Setup Guide	Firmware	More...
ADSL2+ Naked DSL iiNet VDSL2 iiNet Cable NBN™ FTTP NBN™ FTTB/N NBN™ Wireless NBN™ Satellite FTTH	No black dot on barcode sticker	Setup Guide	Firmware	TG-789 User Manual Factory reset device Set up Guest WiFi   Set up file sharing Switch to Safe Mode (G.DMT) (DSL only)
NBN™ FTTC	Black dot on barcode sticker	Setup Guide Quick Diagram Setup Video Network Connection Device guide	N/A - Do NOT reinstall firmware
NBN™ FTTB/N NBN™ FTTP NBN™ Satellite   NBN™ HFC NBN™ Wireless iiNet FTTB		Setup Guide

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iiNet Huawei HG532d Support Resources

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Cable Gateway Pro Support Resources

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

TG-1 Broadband Gateway Support Resources

This model is no longer sold.

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

iiNet Huawei HG658 for VDSL2 Support Resources

This model is no longer sold.

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

iiNet Huawei HG659 for NBN™ HFC Support Resources

This model is no longer sold.

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

Arris CM820 Cable Modem Support Resources

This model is no longer sold.

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

Cisco 867VAE-W Support Resources

This model is no longer sold.

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

NetComm NB16WV-02 Support Resources

This model is no longer sold.

These guides are for the NetComm model previously sold by iiNet & Westnet. For the same model purchased elsewhere, please visit the NetComm Support website.

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

Budii Lite® Support Resources

This model is no longer sold.

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

Budii® Support Resources

This model is no longer sold.

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

BoB2™ Support Resources

This model is no longer sold.

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

BoB Lite™ Support Resources

This model is no longer sold.

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

Adam Intenet NetComm NB16WV Support Resources

This model is no longer sold.

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

BoB™ Support Resources

This model is no longer sold.

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

General setup advice articles

The following articles may help you set up a third-party modem or modem router for different types of internet services. However, please keep in mind that this general advice is not specific to any one make/model of modem.

If you need more specific instructions for your make/model of modem, please use Google search results or visit the manufacturer's website for support information.

• General ADSL modem setup advice
• General Naked DSL modem setup advice
• General NBN™ FTTP router setup advice
• General NBN™ FTTN or FTTB modem setup advice
• General NBN™ Wireless router setup advice
• General NBN™ Satellite setup advice
• General NBN™ FTTC router setup advice (third-party devices are not compatible with the NBN™ Phone services included with NBN™ FTTC)
• General NBN™ HFC router setup advice (third-party devices are not compatible with the NBN™ Phone services included with NBN™ HFC)