NBN HFC Rollout Pause Customer FAQ

This article will provide more detail about NBN Co's temporary pause of the NBN™ HFC rollout.

On 27 November 2017, NBN Co issued a media release advising that the rollout of NBN™ HFC would be temporarily paused while incremental works were undertaken to improve customer experience.

Select one of the links below to jump to a query:

Scenario Outcome
Active NBN™ HFC services Not affected, however cancelled services may not be able to reconnect. If you're moving out of or in to a premises with an NBN™ HFC connection, please contact us so we can arrange a Service Transfer.
Active orders for NBN™ HFC Orders will typically be able to proceed except in rare cases (e.g. significant installation delay, complex works are required).
Pre-orders for NBN™ HFC Pre-orders will be cancelled and we'll notify you when it's possible to pre-order again once the rollout is un-paused.
NBN™ HFC is available at premises NBN™ HFC will remain available.
NBN™ HFC not currently available at premises NBN™ HFC will be unavailable until further notice from NBN Co.
Non-NBN™ HFC services in NBN™ HFC areas Will NOT be disconnected during the rollout pause, even if you were previously advised of an upcoming disconnection date. Any Cease Sale of these services in NBN™ HFC areas where NBN™ HFC is unavailable will be reversed.

 

You'll be able to get non-NBN™ phone and broadband services such as a landline phone, Netphone, ADSL2+ and Naked broadband.

These services will NOT be disconnected during the rollout pause, even if you were previously advised of an upcoming disconnection date. Any Cease Sale of these services in NBN™ HFC areas where NBN™ HFC is unavailable will be reversed.

Just check your address on our website to see what's available. Our non-NBN™ plans are easy to switch over to NBN™ once it becomes available.

 

NBN Co estimates that the pause will last approximately ~6-9 months from 10 December 2017. During this period, NBN Co will be improving existing connections and the HFC network as a whole, including completing lead-ins, performing advanced network testing, and signal amplification calibration.

 

Yes. You can do this in Toolbox or by calling us on 13 22 58.

 

 

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