Mobile Voice - Using Voice Mail

This article will teach you how to use voice mail for your iiNet Mobile Voice service.

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Setting up Voice Mail

  1. After enabling voice mail, call 321 from your mobile handset. Alternatively, you may call 133 321 from a fixed-line phone, but you’ll need to follow the prompts enter your mobile number and voice mail PIN. Your default voice mail PIN is the last 4 digits of your mobile number.
     
  2. The first time you call, you’ll be run through a tutorial to record your name and voice mail greeting, and you may set a custom voice mail PIN number between 4 to 9 digits long.

Changing Voice Mail Settings

After the initial setup, you may change your voice mail settings using the following menu shortcuts:

Changing Voice Mail Greeting

  1. Access your voice mail by dialling 321 from your mobile handset.
     
  2. Press 8 for User Options.
     
  3. Press 4 for Setup Options.
     
  4. Press 4 again to change your personal greeting, and then follow the voice prompts.

Changing Voice Mail PIN number

  1. Access your voice mail by dialling 321 from your mobile handset.
     
  2. Press 8 for User Options.
     
  3. Press 4 for Setup Options.
     
  4. Press 7 to change your PIN, and then enter your new PIN followed by the # key.
     
  5. Your new PIN will be played back to you. Confirm your decision to finish.

Accessing Voice Mail

  1. Calls to retrieve voice mail are part of your included call value. If you exceed your included call value for the month, then standard calls rates will apply for voice mail retrieval. No charges apply when a voice mail is recorded by a caller.
     
  2. To access voice mail, call 321 from your mobile handset. Alternatively, you may call 133 321 from a fixed-line phone, but you’ll need to follow the prompts enter your mobile number and voice mail PIN.
     
  3. Your voice mail messages will begin playing. While listening to them, you may use any of the following shortcuts;
     
  4. Press 3 to delete a message.
     
  5. Press 5 to save a message.
     
  6. Press 7 to replay current message.
     
  7. Press 8 to go to start of the next message.
     
  8. Press *** to replay the current message from the beginning.

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