iiNet Modem Resources

This page will link you to all the support resources for modems currently and previously sold by the iiNet Group.

Got a third-party modem? If your modem was purchased elsewhere, please use Google search results or visit the manufacturer's website for support information. Our general setup advice articles may help you but the instructions will not be as specific to your modem.

 

Select your modem

CURRENT MODELS

TG-789 Broadband Gateway

TP-Link VR1600v

Huawei HG532d

Cable Gateway Pro

 

PREVIOUSLY SOLD MODELS

TG-1 Broadband Gateway

Huawei HG659 for NBN™ HFC

Huawei HG658 for VDSL2

Arris CM820 Cable Modem

Cisco 867VAE-W

NetComm NB16WV-02

Budii Lite®

Budii®

BoB Lite™

BoB2™

Jiva Modem

NetComm NB16WV (Adam Internet)

BoB™

 

 

TG-789 Broadband Gateway Support Resources

Type of internet service  TG-789 barcode sticker
 Quick Setup Guide Firmware  More...
  • ADSL2+
  • Naked DSL
  • iiNet VDSL2
  • iiNet Cable
  • NBN™ FTTP
  • NBN™ FTTB/N
  • NBN™ Wireless
  • NBN™ Satellite
  • FTTH

No black dot on barcode sticker
Setup Guide Firmware

TG-789 User Manual

Factory reset device

Set up Guest WiFi
 
Set up file sharing

Switch to Safe Mode (G.DMT) (DSL only)

NBN™ FTTC Setup Video

Set up NBN™ FTTC Quick Diagram

Set up NBN™ FTTC Network Connection Device

  • NBN™ FTTB/N
  • NBN™ FTTP
  • NBN™ Satellite
  • NBN™ FTTC
  • NBN™ HFC
  • NBN™ Wireless
  • iiNet FTTB

Black dot on barcode sticker
Setup Guide N/A -
Do NOT
reinstall firmware

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

 

TP-Link VR1600v Support Resources

Type of internet service  Quick Setup Guide Firmware  More...
  • iiNet FTTB
Setup Guide N/A

TP-Link VR1600v User Manual

Factory reset device

  • NBN™ FTTB/N
  • NBN™ FTTC
  • NBN™ HFC
  • NBN™ Wireless
Setup Guide N/A

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

 

iiNet Huawei HG532d Support Resources

Type of internet service  Quick Setup Guide Firmware  More...
  • ADSL2+
Setup Guide N/A

User Manual

Factory reset device

Switch to Safe Mode (G.DMT)
 

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

 

Cable Gateway Pro Support Resources

Type of internet service  Quick Setup Guide Firmware  More...
  • iiNet Cable
Setup Guide N/A

Factory reset device

Status lights

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

 

TG-1 Broadband Gateway Support Resources

This model is no longer sold.

Type of internet service  Quick Setup Guide Firmware  More...
  • ADSL2+
  • Naked DSL
  • iiNet VDSL2
  • NBN™ FTTP
  • NBN™ FTTB/N
  • FTTH

Setup Guide

Firmware

User Manual

Set up Guest WiFi

Factory reset device

Switch to Safe Mode (G.DMT) (DSL only)

  • NBN™ Wireless
  • NBN™ Satellite

General Setup advice for NBN™ Wireless

General Setup advice for NBN™ Satellite

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

 

iiNet Huawei HG658 for VDSL2 Support Resources

This model is no longer sold.

Type of internet service  Quick Setup Guide Firmware  More...
  • iiNet VDSL2
Setup Guide Firmware

Factory reset device

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

 

iiNet Huawei HG659 for NBN™ HFC Support Resources

This model is no longer sold.

Type of internet service  Quick Setup Guide Firmware  More...
  • NBN™ HFC
Setup Guide N/A

Factory reset device

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

 

Arris CM820 Cable Modem Support Resources

This model is no longer sold.

Type of internet service  Quick Setup Guide Firmware  More...
  • iiNet Cable
  • NBN™ HFC
User Manual
(Includes setup instructions)
N/A

NBN™ HFC User Guide

Status lights

Note: Please do not attempt to factory reset this device.

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

 

Cisco 867VAE-W Support Resources

This model is no longer sold.

Type of internet service  Quick Setup Guide Firmware  More...
  • ADSL2+
  • Naked DSL
  • NBN™ FTTP
  • NBN™ FTTB/N
  • National WiFi
Setup Guide N/A

Sample Configurations (DSL, NBN™ FTTN/B and National WiFi)

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

 

NetComm NB16WV-02 Support Resources

This model is no longer sold.

These guides are for the NetComm model previously sold by iiNet & Westnet. For the same model purchased elsewhere, please visit the NetComm Support website.

Type of internet service  Quick Setup Guide Firmware  More...
  • ADSL2+
  • Naked DSL
  • NBN™ FTTP
Setup Guide Firmware

User Manual

Factory reset device

Switch to Safe Mode (G.DMT) (DSL only)

  • NBN™ Wireless
General Setup advice for NBN™ Wireless

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

 

Budii Lite® Support Resources

This model is no longer sold.

Type of internet service  Quick Setup Guide Firmware  More...
  • ADSL2+
  • Naked DSL
  • iiNet Cable
  • NBN™ FTTP
  • NBN™ Wireless
  • NBN™ Satellite
  • FTTH
Setup Guide Firmware

User Manual

Factory reset device

Switch to Safe Mode (G.DMT) (DSL only)

Set up 3G Mobile Broadband

  • NBN™ FTTB/N
Setup Guide

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

 

Budii® Support Resources

This model is no longer sold.

Type of internet service  Quick Setup Guide Firmware  More...
  • ADSL2+
  • Naked DSL
Setup Guide Firmware

User Manual

Handset Guide

Tablet Guide (End of Life April 2014)

Factory reset device

Switch to Safe Mode (G.DMT) (DSL only)

Set up 3G Mobile Broadband

  • NBN™ FTTP
  • FTTH
Setup Guide

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

 

BoB2™ Support Resources

This model is no longer sold.

Type of internet service  Quick Setup Guide Firmware  More...
  • ADSL2+
  • Naked DSL
  • NBN™ FTTP
  • NBN™ Satellite
  • FTTH
Setup Guide Firmware

User Manual

Handset Manual

Factory reset device

Switch to Safe Mode (G.DMT) (DSL only)

  • NBN™ Wireless
General Setup advice for NBN™ Wireless

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

 

BoB Lite™ Support Resources

This model is no longer sold.

Type of internet service  Quick Setup Guide Firmware  More...
  • ADSL2+
  • Naked DSL
  • NBN™ FTTP
  • FTTH
Setup Guide Firmware

User Manual

Factory reset device

Switch to Safe Mode (G.DMT) (DSL only)

  • NBN™ Satellite
Setup Guide

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

 
 

Jiva Modem Support Resources

This model is no longer sold.

Type of internet service  Quick Setup Guide Firmware  More...
  • ADSL2+
Setup Guide Firmware

User Manual

Factory reset device (follow BoB Lite™ instructions)

Switch to Safe Mode (G.DMT)
 

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

 

Adam Intenet NetComm NB16WV Support Resources

This model is no longer sold.

Type of internet service  Quick Setup Guide Firmware  More...
  • ADSL2+
Setup Guide N/A

User Manual

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

 

BoB™ Support Resources

This model is no longer sold.

Type of internet service  Quick Setup Guide Firmware  More...
  • ADSL2+
  • Naked DSL
User Manual
(Includes setup instructions)
 
Firmware

Handset Guide

Switch to Safe Mode (G.DMT)
 

If you're having trouble viewing any PDF files, you may need to install Adobe Reader on your computer, tablet or smartphone.

 

General setup advice articles

The following articles may help you set up a third-party modem or modem router for different types of internet services. However, please keep in mind that this general advice is not specific to any one make/model of modem.

If you need more specific instructions for your make/model of modem, please use Google search results or visit the manufacturer's website for support information.