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Setting up Netphone (VoIP)

This article will show you how to set up a Netphone (VoIP) service on your modem. Before you get started, make sure you have the following:

  • An active ADSL, Naked, NBN or fibre broadband service.
  • Your Netphone number & Netphone password. These details are emailed to you once your Netphone service is activated. If you have lost your Netphone details, please call us on 13 22 58.
  • A VoIP-enabled modem (e.g. Budii Lite).
  • If your modem doesn’t have a handset built into it (e.g. BoB2) you’ll also need a standard phone handset to plug in to your modem. 

Please note: Certain high risk international numbers are blocked by default on our Netphone services.

Select one of the links below to jump to a query:

Set up Netphone on TG-789 Broadband Gateway

  1. To use Netphone, you'll need to plug a standard phone handset into the green Phone port on the back of your modem.
     
  2. On a computer, smartphone or tablet that's connected to your modem via Ethernet or WiFi, open your web browser and go to http://10.1.1.1
     
  3. Log in with the default username "admin" and default password (this is printed on the sticker on the base of the modem next to 'Password'). If you have changed these settings from the default, use your custom details instead.
     
  4. Select Telephony from the dashboard.
     

     
  5. On the Global page, underneath "SIP Network", click the Edit button to the right of the existing SIP Network entry.
     

     
  6. Ensure the following settings are entered and then click the Tick button to save:

    SIP Domain: iinetphone.iinet.net.au
    Primary Registrar: sip.<STATE>.iinet.net.au
    Primary Registrar Port: 5060
    Primary Proxy: sip.<STATE>.iinet.net.au
    Primary Proxy Port: 5060
    Expire time: 3600
     

     

  7. Click the Phone Numbers tab at the top of the window. Here, you'll find two default SIP Profile entries mapped to Dial Plan *1* and *2*. Click the Edit icon next to the entry for Dial Plan *1*.
     

     
  8. Enter the following settings:
     
    Username: Your Netphone number (no spaces or brackets)
    URI: Your Netphone number (no spaces or brackets)
    Password: Your Netphone password
    Display Name: Your Netphone number (no spaces or brackets)
    SIP Network: SIP Network
     
  9. For Port, select the appropriate option according to how you've plugged your Netphone handset(s) into the back of your modem:
     
    If you have one handset plugged into the Phone 1 port, select Phone 1.
    If you have one handset plugged into the Phone 2 port, select Phone 2.
    If you have two handsets plugged into both Phone ports, select Phone 1 & 2.
     
  10. Click the Tick icon to save.
     

     
  11. After saving, make sure the ON/OFF switch to the left of the SIP Profile entry is set to ON.
     

     
  12. The settings may take 2-5 minutes to save and apply. If successful, the Registered icon will turn green. Try making a test call to see if it works. If you have any trouble, please call us on 13 22 58 for assistance.
     

 

Set up Netphone on TG-1 Broadband Gateway

  1. To use Netphone, you'll need to plug a standard phone handset into the green Phone port on the back of your modem.
     
  2. On a computer, smartphone or tablet that's connected to your modem via Ethernet or WiFi, open your web browser and go to http://10.1.1.1
     
  3. Log in with the default username "admin" and default password "admin". If you have changed these settings from the default, use your custom details instead.
     

  4. Select Telephony from the dashboard.
     

     
  5. On the Global page, underneath "SIP Network", click the Edit button to the right of the existing SIP Network entry.
     

     
  6. Ensure the following settings are entered and then click the Tick button to save:

    SIP Domain: iinetphone.iinet.net.au
    Primary Registrar: sip.<STATE>.iinet.net.au
    Primary Registrar Port: 5060
    Primary Proxy: sip.<STATE>.iinet.net.au
    Primary Proxy Port: 5060
    Expire time: 3600
     

     

  7. Click the Phone Numbers tab at the top of the window, then click the Create New button.
     

     
  8. Enter the following settings and then click the Tick button to save:
     
    Username: Your Netphone number (no spaces or brackets)
    URI: Your Netphone number (no spaces or brackets)
    Password: Your Netphone password
    Display Name: Your Netphone number (no spaces or brackets)
    SIP Network: SIP Network
     

     
  9. After saving, make sure the ON/OFF switch to the left of the SIP Profile entry is set to ON.
     
  10. The settings may take 2-5 minutes to save and apply. If successful, the Registered icon will turn green. Try making a test call to see if it works. If you have any trouble, please call us on 13 22 58 for assistance..
     

 

Set up Netphone on iiNet NetComm NB16WV-02

  1. On a computer, smartphone or tablet that's connected to your NetComm modem via Ethernet or WiFi, open your web browser and go to http://10.1.1.1
     
  2. Log in with the default username "admin" and password "admin". If you have changed your password from the default, use your custom password instead.
     

     
  3. At the bottom of the basic view page, click Switch to advanced view.
     

     
  4. Select VoIP Settings from the top menu bar and then click Configurations.
     

     
  5. Enter the following settings and then click Save to finish.
     
    WAN Interface: PVC0 (for DSL broadband) or Eth WAN (for NBN)
    Display Name: The display name you'd like for your Netphone service
    Username: Your Netphone number (no spaces or brackets)
    Register Name: Your Netphone number (no spaces or brackets)
    Register Password: Your Netphone password
    Domain: iinetphone.iinet.net.au
    Registrar/Proxy Server: sip.<STATE>.iinet.net.au
    Use Outbound Server: Enable
    Outbound Proxy: sip.<STATE>.iinet.net.au
     

     
  6. After your settings have saved, the Status should show as "Registered". If you have any trouble, please call us on 13 22 58 for a hand.

 

Set up Netphone on VDSL Home Gateway (Huawei HG658)

  1. On a computer, smartphone or tablet that's connected to your VDSL Home Gateway via Ethernet or WiFi, open your web browser and go to http://192.168.1.1
     
  2. Log in with the default username "admin" and password "admin". If you have changed these login details from the default, use your custom details instead.
     
  3. In the left-hand column, click Basics and then select Voice.
     
  4. By default, you should already see a SIP server set up for Netphone connections in the ACT. If you are in the ACT, skip to the next step.

    If you're outside the ACT, edit the settings the following details before clicking Submit:
     
    Profile name: Voice
    User agent port / Proxy server port / Registration server port: 5060
    Proxy server address: sip.<STATE>.iinet.net.au
    Registration server address: sip.<STATE>.iinet.net.au
    SIP Domain: iinetphone.iinet.net.au
    Secondary registration server: Ticked
    Server address: sip.<STATE>.iinet.net.au
    Server port: 5060
    SIP Domain: iinetphone.iinet.net.au
     

     

  5. Select SIP Accounts at the top of the page, then click the New tab and enter the following details:
     
    Profile index: Profile1(Voice) (this may differ if you assigned a different Profile name to the SIP server in step 4)
    SIP account number: Your Netphone number (no spaces or brackets)
    SIP account: Tick Enable
    Username: Your Netphone number (no spaces or brackets)
    Password: Your Netphone password
    Area code enable: Do not tick
    Area code: Leave as '0' or blank.
     

     
  6. Click Submit to finish. Once the settings have finished saving, try making a test call using a handset plugged into your modem's Phone1 port. If you have any trouble, please call us on 13 22 58 for a hand.

 

Advice about Netphone on Cable Gateway Pro

The Cable Gateway Pro is supplied exclusively for the iiNet Cable Network in Mildura, Ballarat and Geelong. Manual configuration for your Netphone (VoIP) service is not possible because your Netphone configuration will be uploaded to your Cable Gateway Pro automatically.

As long as you have your handset is plugged into the TEL 1 port, your Netphone service should be operational. Please note that the TEL 2 port is not currently supported.

If you have any trouble with your Netphone service, please give us a call on 13 22 58 and we'll be happy to help.

 

Advice about Netphone on Huawei HG659

The Hoem router for nbn™ HFC (Huawei HG659) is supplied exclusively for iiNet nbn™ HFC. Manual configuration for your Netphone (VoIP) service is not possible because your Netphone configuration will be uploaded to your Huawei HG659 automatically.

As long as you have your handset is plugged into the Phone 1 port, your Netphone service should be operational.

If you have any trouble with your Netphone service, please give us a call on 13 22 58 and we'll be happy to help.

 

Set up Netphone on Budii Lite and Budii

  1. If you have a Budii Lite or you're not using a Budii handset, you'll need to plug a standard phone handset into the black Netphone port on the back of Budii Lite or Budii.
     
  2. On a computer, smartphone or tablet that's connected to your Budii via Ethernet or WiFi, open your web browser and go to http://10.1.1.1
     


     

  3. Log in with the default password "admin". If you have changed the password from the default, use your custom password instead.
     


     

  4. You'll see the Wizard page. Under VoIP Setting, enter your VoIP phone number (without spaces or brackets) and your VoIP password. These details should have been emailed to you when your Netphone (VoIP) service was activated. 
     


     

  5. Click Save Settings at the top of the page to complete your VoIP setup.
     

 

Set up Netphone on BoB2 and BoB Lite

  1. If you have a BoB Lite or you're simply not using a BoB2 handset, you'll need to plug a standard phone handset into the green Phone port on the side of BoB Lite or BoB2.
     
  2. On a computer, smartphone or tablet that's connected to your Budii via Ethernet or WiFi, open your web browser and go to http://10.1.1.1
     


     

  3. Log in with the default password "admin". If you have changed the password from the default, use your custom password instead.


     

  4. You'll see the Wizard page. Under VoIP Setting, enter your VoIP phone number (no spaces or brackets) and your VoIP password. These details should have been emailed to you when your Netphone (VoIP) service was activated.
     

     
  5. Skip the Line 2 section, and then choose your state from the "select the state you are in" drop-down menu.
     

     
  6. Click the Save Settings button in the top right-hand corner of the page to finish.
     

     

 

Check VoIP Status on iiNet Labs modems

When a Netphone service has been set up successfully in any Budii Lite, Budii, BoB2, BoB Lite or BoB modem, you should see “[VoIP Registration: Up]” on the Wizard page.

 Here’s a list of all the VoIP statuses you may find on the Wizard page and what they mean:

VoIP Registration Status What it means What to do
Idle No VoIP settings have been registered successfully. Re-enter your VoIP settings and save again.
Up VoIP service registered successfully. No action needed.
Initializing VoIP service is initializing, or the internet connection is down. Refresh the modem settings page after 2 minutes and confirm your internet connection is up.
Incorrect Password VoIP password entered incorrectly. Re-enter your VoIP password and save again.
Incorrect Username VoIP phone number entered incorrectly. Re-enter your VoIP phone number and save again.

If you still have trouble getting your VoIP service working, please call us on 13 22 58 for a hand.

 

Set up Netphone on a third party modem

The layout of settings in modems can vary greatly. If you have an iiNet Netphone (VoIP) service but you’re using a third party VoIP-enabled modem, please check its user manual or check the manufacturer's website to see exactly how to access the VoIP settings.

You’ll need to enter the iiNet VoIP settings below where applicable:

SIP domain: iinetphone.iinet.net.au
SIP server:
See “SIP servers” table below
Username:
Your Netphone number (no spaces or brackets)
Password:
Your Netphone password
Re-registration time interval:
300 seconds
Codec preference:
G.711 A-Law and/or U-Law (if available) otherwise G.729
DNS:
Use SRV records
Display name:
iinetphone
Proxy IP:
See “SIP servers” table below
Registrar IP:
See “SIP servers” table below

SIP Servers

You should use your state or territory’s SIP server address wherever your modem settings require you to enter the SIP server, Proxy IP or Registrar IP.

ACT:
sip.act.iinet.net.au
NSW:
sip.nsw.iinet.net.au
NT:
sip.nt.iinet.net.au
QLD:
sip.qld.iinet.net.au
SA:
sip.sa.iinet.net.au
TAS:
sip.tas.iinet.net.au
VIC:
sip.vic.iinet.net.au
WA:
sip.wa.iinet.net.au

 

Port Settings

If temporarily disabling your firewall fixes any Netphone issues, you should make sure that the following ports aren't blocked by the firewall:

  • UDP 5060 - This is the default port for Netphone (Mac OSX users with iChat will need to use port 5070 instead)
  • UDP 35000-44999
  • UDP CPE Port - The port your CPE uses for RTP (e.g. 8000-8001 or 5061)

 

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