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Setting up Netphone and iiTalk (VoIP)

This article will show you how to set up a Netphone or iiTalk (VoIP) service on your modem. Before you get started, make sure you have the following:

  • An active ADSL, Naked, NBN or fibre broadband service.
  • Your VoIP phone number & VoIP password. These details are emailed to you once your Netphone/iiTalk  (VoIP) service is activated. If you have lost your VoIP details, please call us on 13 22 58.
  • A VoIP-enabled modem (e.g. Budii Lite).
  • If your modem doesn’t have a handset built into it (e.g. BoB2) you’ll also need a standard phone handset to plug in to your modem.
     

Select one of the links below to jump to a query:

Setting up VoIP on Budii Lite and Budii

  1. If you have a Budii Lite or you're not using a Budii handset, you'll need to plug a standard phone handset into the black Netphone port on the back of Budii Lite or Budii.
     
  2. On a computer, smartphone or tablet that's connected to your Budii via Ethernet or Wi-Fi, open your web browser and go to http://10.1.1.1
     


     

  3. Log in with the default password "admin". If you have changed the password from the default, use your custom password instead.
     


     

  4. You'll see the Wizard page. Under VoIP Setting, enter your VoIP phone number (without spaces or brackets) and your VoIP password. These details should have been emailed to you when your VoIP service was activated. 
     


     

  5. Click Save Settings at the top of the page to complete your VoIP setup.
     

 

Setting up VoIP on BoB2 and BoB Lite

  1. If you have a BoB Lite or you're simply not using a BoB2 handset, you'll need to plug a standard phone handset into the green Phone port on the side of BoB Lite or BoB2.
     
  2. On a computer, smartphone or tablet that's connected to your Budii via Ethernet or Wi-Fi, open your web browser and go to http://10.1.1.1
     


     

  3. Log in with the default password "admin". If you have changed the password from the default, use your custom password instead.


     

  4. You'll see the Wizard page. Under VoIP Setting, enter your VoIP phone number (no spaces or brackets) and your VoIP password. These details should have been emailed to you when your VoIP service was activated.
     

     
  5. Skip the Line 2 section, and then choose your state from the "select the state you are in" drop-down menu.
     

     
  6. Click the Save Settings button in the top right-hand corner of the page to finish.
     

     

 

Check VoIP Status in iiNet Labs modems

When a VoIP service has been set up successfully in any Budii Lite, Budii, BoB2, BoB Lite or BoB modem, you should see “[VoIP Registration: Up]” on the Wizard page.

 Here’s a list of all the VoIP statuses you may find on the Wizard page and what they mean:

VoIP Registration Status What it means What to do
Idle No VoIP settings have been registered successfully. Re-enter your VoIP settings and save again.
Up VoIP service registered successfully. No action needed.
Initializing VoIP service is initializing, or the internet connection is down. Refresh the modem settings page after 2 minutes and confirm your internet connection is up.
Incorrect Password VoIP password entered incorrectly. Re-enter your VoIP password and save again.
Incorrect Username VoIP phone number entered incorrectly. Re-enter your VoIP phone number and save again.

 

Setting up VoIP with an iiNet NetComm NB16WV-02

  1. On a computer, smartphone or tablet that's connected to your NetComm modem via Ethernet or Wi-Fi, open your web browser and go to http://10.1.1.1
     
  2. Log in with the default username "admin" and password "admin". If you have changed your password from the default, use your custom password instead.
     

     
  3. At the bottom of the basic view page, click Switch to advanced view.
     

     
  4. Select VoIP Settings from the top menu bar and then click Configurations.
     

     
  5. Enter the following settings and then click Save to finish.
     
    WAN Interface: PVC0 (for DSL broadband) or Eth WAN (for NBN)
    Display Name: The display name you'd like for your VoIP service
    Username: Your VoIP number (no spaces or brackets)
    Register Name: Your VoIP number (no spaces or brackets)
    Register Password: Your VoIP password
    Domain: iinetphone.iinet.net.au
    Registrar/Proxy Server: sip.<STATE>.iinet.net.au
    Use Outbound Server: Enable
    Outbound Proxy: sip.<STATE>.iinet.net.au
     

     
  6. After your settings have saved, the Status should show as "Registered".

 

Setting up VoIP with third party modem

If you have an iiNet Netphone or iiTalk (VoIP) service but you’re using a  third party VoIP-enabled modem (or VoIP ATA adapter) please consult its user manual to learn how to access the modem or ATA adapter settings.
 

You’ll need to enter the settings below where applicable:

SIP domain: iinetphone.iinet.net.au
SIP server:
See “SIP servers” table below
Username:
Your VoIP phone number (no spaces or brackets)
Password:
Your VoIP password
Re-registration time interval:
300 seconds
Codec preference:
G.711 A-Law and/or U-Law (if available) otherwise G.729
DNS:
Use SRV records
Display name:
iinetphone
Proxy IP:
See “SIP servers” table below
Registrar IP:
See “SIP servers” table below

SIP Servers

You should use your state or territory’s SIP server address wherever your modem settings require you to enter the SIP server, Proxy IP or Registrar IP.

ACT:
sip.act.iinet.net.au
NSW:
sip.nsw.iinet.net.au
NT:
sip.nt.iinet.net.au
QLD:
sip.qld.iinet.net.au
SA:
sip.sa.iinet.net.au
TAS:
sip.tas.iinet.net.au
VIC:
sip.vic.iinet.net.au
WA:
sip.wa.iinet.net.au

Port Settings

If temporarily disabling your firewall fixes any Netphone/iiTalk issues, you should make sure that the following ports aren't blocked by the firewall:

  • UDP 5060 - This is the default port for VoIP (Mac OSX users with iChat will need to use port 5070 instead)
  • UDP 35000-44999
  • UDP CPE Port - The port your CPE uses for RTP (e.g. 8000-8001 or 5061)

 

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