How to reset your web browser

This article will show you how to reset your browser settings to defaults. This can fix some browsing issues, especially after a virus or malware infection.

Select one of the links below to jump to a query:

  1. Open Internet Explorer and click the Settings button (cog icon) in the upper right-hand corner. Select Internet Options from the drop-down menu.
     
    Internet Explorer settings screenshot
     
  2. Click the Advanced tab in the Internet Options window.
     
  3. Under Reset Internet Explorer settings, click the Reset button.
     
    Internet Explorer settings screenshot
     
  4. In the pop-up window, ensure that the box next to "Delete personal settings" is not ticked and then click the Reset button.
     
    Internet Explorer settings screenshot
     
  5. Close Internet Explorer and then open it again to finish.

 

  1. Open Firefox and click the Menu button (three horizontal lines) in the top left-hand corner.
     
  2. Click the Help icon (question mark) at the bottom of the drop-down menu and then select Troubleshooting Information.
     
    Firefox settings screenshot
     
  3. Firefox’s Troubleshooting Information page will load in your browser. Click the Reset Firefox button in the upper right-hand corner.
     
    Firefox settings screenshot
     
  4. Click the Reset Firefox button in the pop-up window to finish.
     
     Firefox settings screenshot

 

  1. Open Google Chrome. Type chrome://settings in the address bar and then hit the Enter key on your keyboard. Alternatively, click the Menu button (three horizontal lines) in the top right-hand corner and select Settings from the drop-down menu.
     
    Google Chrome settings screenshot
     
  2. At the bottom of the Settings page, click Show advanced settings.
     
    Google Chrome settings screenshot
     
  3. At the bottom of the advanced settings, click Reset browser settings.
     
    Google Chrome settings screenshot
     
  4. Click Reset to finish.
     
    Google Chrome settings screenshot

 

Currently, Edge does not have a feature to enable users to reset the browser to default settings. Please try clearing the browser cache if you're experiencing difficulties.

 

  1. Open Safari and click the Safari tab in the top menu bar, and then select Reset Safari from the drop-down menu.
     
    Safari settings screenshot
     
  2. Click the Reset button to finish.
     
    Safari settings screenshot