iiNet - connect better

Technical Support

Support & billing: 13 22 58

Sales

Sales: 13 19 17

Login to iiNet

Need help?

Are you an iiNet agent?

Login here.

Online Help

Search our self help articles to find what you need.

Resetting TCP/IP to Default

This article will show you how to reset your computer’s Internet Protocol (TCP/IP) settings to default. This can solve some browsing issues, particularly if your default gateway address is shown as beginning with “169.254”.

Select one of the links below to jump to a query:

TCP/IP Reset in Windows 10

  1. Click the Search icon (magnifying glass) in the bottom left-hand corner of the screen and type "cmd" into the search bar.
     

     
  2. You'll see the Command Prompt app as the best match at the top of the list. Right-click on it and select Run as administrator. Depending on your computer settings, you may be asked to provide an administrator password before you can continue.
     

     
  3. A black box with a flashing cursor will open; this is the Command Prompt. Type “netsh int ip reset” and then hit the Enter key on your keyboard.
     

     
  4. Wait for the Command Prompt to run through the TCP/IP reset. Once it’s complete, you’ll need to restart your computer to finish.

 

TCP/IP Reset in Windows 8

  1. Move the mouse to the right-hand corner of the screen to make the vertical menu bar (charm bar) appear. Click Search.
     
  2. Type “cmd” in the search bar and hit the Enter key on your keyboard.
     

     
  3. Right-click on cmd in the search results for Programs, and select Run as administrator. Depending on your computer settings, you may be asked to provide an administrator password before you can continue.
     
  4. A black box with a flashing cursor will open; this is the Command Prompt. Type "netsh int ip reset" and then hit the Enter key on your keyboard.
     

     
  5. Wait for the Command Prompt to run through the TCP/IP reset. Once it’s complete, you’ll need to restart your computer to finish.
     

TCP/IP Reset in Windows 7 and Vista

  1. Open the Start menu by clicking the orb in the bottom left-hand corner of the screen.
     
  2. Type “cmd” in the search bar at the bottom of the menu.
     
  3. Right-click on cmd in the search results for Programs, and select Run as administrator. Depending on your computer settings, you may be asked to provide an administrator password before you can continue.
     

     
  4. A black box with a flashing cursor will open; this is the Command Prompt. Type “netsh int ip reset” and then hit the Enter key on your keyboard.
     

     
  5. Wait for the Command Prompt to run through the TCP/IP reset. Once it’s complete, you’ll need to restart your computer to finish.
     

TCP/IP Reset in Windows XP

  1. Click the Start button in the bottom left-hand corner of the screen.
     
  2. Click the Search option in the right-hand column.
     
  3. Type “cmd” in the search box and then hit the Enter key on your keyboard.
     
  4. Right-click on cmd in the search results for Programs, and select Run as administrator. Depending on your computer settings, you may be asked to provide an administrator password before you can continue.
     
  5. A black box with a flashing cursor will open; this is the Command Prompt. Type “netsh int ip reset” and then hit the Enter key on your keyboard.
     

     
  6. Wait for the Command Prompt to run through the TCP/IP reset. Once it’s complete, you’ll need to restart your computer to finish.
     

TCP/IP Reset in Mac OSX

  1. Click the Apple icon in the top right-hand corner and then select System Preferences from the drop-down menu.
     
  2. Select Network.
     
  3. Select your Connected internet connection (Ethernet or Wi-Fi) and then click Advanced.
     

     
  4. Select the TCP/IP tab and then click Renew DHCP Lease.
     

     
  5. Click OK to finish.

 

Was this article helpful?

YesNo

Can't find what you're looking for?

If you need a hand, our friendly Support Team is available 24/7. Just shoot us an email or call 13 22 58 and we'll be happy to help.

Try another search Call us on 13 22 58 Tweet us at @iinet