Password Policy

This article will explain the requirements for making a new iiNet password.

Your iiNet password is used to log in to your Toolbox or Webmail, verify your identity and authenticate your internet services. Each internet service or email address you have with iiNet will have its own password.

To keep your account safe, we have a set of rules for all iiNet passwords to make them harder for others to guess.


All iiNet passwords must:

  • Be at least 9 characters long
  • Have at least one uppercase and one lowercase letter
  • Have at least one number (i.e. 0 to 9)
  • Not be based on your account details (e.g. your username, name or birthday)
  • Not contain any spaces or tabs
  • May only contain letters, numbers or other standard characters.


Other standard characters are:

` ~ ! @ # $ % ^ & * ( ) _ + - = { [ } ] \ | ; , . / : < > ?

Your password may not contain any other symbols. This is because passwords may only contain ASCII characters.


Tips for better security:

  • Don’t use the passwords across multiple websites or companies, especially not passwords for banking/credit services. If this password is discovered then you are at risk of serious identity fraud and compromised accounts.
  • Avoid passwords that would be easy for anyone to guess, such as your name or business name.
  • Never reuse old passwords. Use a completely new password every time you change your passwords.
  • If you have trouble keeping track of your passwords, why not write them down and keep them somewhere safe, like the same place you keep your passport or birth certificate?


Forgotten passwords

If you've forgotten your password, try the advice in How to Retrieve a Forgotten Password. If you're still stuck, please give our friendly Support team a call on 13 22 58. They can get you back on track and you can write down your username and password for future reference.