This article will give you a rundown of the different types of contacts that may be on an iiNet account.
"Contacts" are people listed on the account (such as the account holder) along with their contact details. We have several different types of contact listings - Billing, Phone, Technical and User. Each type has its own specific purpose and set of permissions which outline what the contact is authorised to do on the account.
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A Billing contact is the most common contact type on an account. They receive billing information and have the most authority over the account – each Billing contact is an “account holder”.
Billing contacts can:
Billing contacts cannot:
The Phone contact (also referred to as the Legal Lessee) is the contact that has authority over all telephone services (VoIP/Home Phone) on the account.
Someone may be listed as both a Billing contact and a Phone contact when they sign up for a telephony service. Without a Phone contact, it's not possible for phone services to be added to an account, so there will always be a Phone Contact listed in our billing system.
A phone contact can:
A phone contact cannot:
In the event where the Phone Contact and Billing Contact are two different people, authorisation from both persons may be required. If the other contact is not physically with you when you call, we can conference call them on their respective contact number(s) as listed on the account.
Technical contacts exist for the purpose of making technical changes to the account without having access to billing information.
Technical contacts can:
Technical contacts cannot:
User contacts (also known as an Advocate) have the lowest authority on the account. This type of contact may be useful if you have a housemate who may need to troubleshoot the service in your absence, but you don't want to let them make any changes on your account.
User contacts can:
User contacts cannot:
If you're listed as a Billing contact on the account, you may authorise a new Billing, Technical or User contact on your account by calling us on 13 22 58.
Please note that it is not possible to delete all Billing contacts - there must always be at least one. Technical and User contacts may be edited and deleted freely.
If you need to edit a Phone contact (Change of Lessee) please call us on 13 22 58 for a hand.
If you need to take control of an account via Power of Attorney or a similar scenario where the account holder is unable to manage their account, please call us on 13 22 58. We should be able to search for your account in our billing system and we can then advise what's necessary to gain access to the account information (such as a Statutory Declaration).