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How to update your contact details in Toolbox

This article will show you how to update your existing contact details in Toolbox. It will also show you how you can adjust your contact preferences – this allows you to opt in and out of different notifications such as feedback surveys, newsletters, customer research and information about new products.

For Billing contacts in particular, there is also the option to opt in to receiving paper invoices at the cost of $1.49 per invoice. 

If you've never logged into Toolbox before, please see An Introduction to Toolbox.

Select one of the links below to jump to a query:

Changes you can’t make in Toolbox

Some types of changes aren't available in Toolbox because we need to ID check the account holder. If you need to do any of the following things, please call us on 13 22 58.

  • Add a new contact
  • Change the name or business name of an existing contact
  • Change the contact type of an existing contact
  • Change the legal lessee of your phone line
  • Transfer ownership of your account


Quick tips - Updating your contact details


For more information, see the instructions below.



Updating your existing contact details

  1. Log in to Toolbox and select My Account from the navigation bar.
  2. Select Update contact details from the left-hand column. You’ll see a list of existing contacts on your account with the contact name and contact type.


  3. To make any changes to an existing contact, click Edit next to the contact.


  4. You’ll see a form which will allow you to make changes to the contact details. Any field that has an asterisk next to it (e.g. Street *) is mandatory and must be filled in.
  5. If you’re editing a Billing contact, you’ll also see an option for this contact to opt in or out of receiving paper invoices at a cost of $1.49 per invoice.
  6. Once you’re done making changes, scroll to the bottom of the page and hit Update to finish.

Deleting an existing contact

  1. At least one Billing contact must remain on your account at all times. However, some accounts may have multiple Billing contacts or “User” contacts, which may be deleted.
  2. To delete a contact, log in to Toolbox and select My Account from the navigation bar.
  3. Select Update contact details from the left-hand column.
  4. Before deleting any contact, you should check the full contact details by clicking Edit. Some accounts have multiple contacts set up under the same name but with different contact information (e.g. email addresses, mobile numbers).

  5. Once you’re sure which contact to delete, scroll down to the bottom of the page and click Delete this contact? You’ll then need to click Confirm.


  6. Alternatively, if you’re already sure which contact to delete, you can click Delete next to the contact name on the Update contact details page.


How to change your contact preferences

  1. Log in to Toolbox and select My Account from the navigation bar.
  2. Select Edit contact preferences from the left-hand column.
  3. You’ll see a table of options with the different ways you may be contacted (Email, phone, SMS, messages in Toolbox etc.) and the different types of notifications such as feedback surveys or the monthly E-newsletter.


  4. Simply check or uncheck the boxes in each column to adjust your preferences. There is a “Check all” and “Uncheck all” option at the bottom the page to make large changes a little easier.
  5. Once you’re done, click Save preferences at the bottom of the page to finish.


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