Account Management

Important stuff like authorising contacts and our escalation process

Account Contacts

Here's a rundown of the different types of contacts that may be authorised on an iiNet account, and what they're authorised to do.

All about Quota and Shaping

Answers to some common questions about the shaping process used for iiNet broadband services.

All about usernames

Everything you need to know about iiNet usernames including what they look like, where to find them, and how they're used.

Closing an Adam account or changing account ownership

This article will offer some important advice about closing an Adam account or changing the account owner. Now that the Adam Internet brand has closed, it's important to note that all remaining Adam services are taken care of by the parent company, iiNet. You may already have iiNet plans and products with your legacy Adam username.

Closing an iiNet account or changing account ownership

Closing an account means that you will no longer have any services with iiNet. You may choose to move your service to another provider if possible, but all other services will be cancelled. Changing account ownership means another person is agreeing to take responsibility for owning all of the iiNet services on the account and paying the invoices for the account.

Complaint Handling Policy

This article will outline our Complaint Handling Policy. While we always aim to provide you with awesome customer service, if you haven’t received the service you expected, you have the right to make a complaint.

Connect Outstanding FAQ

Connect Outstanding occurs when you attempt to get a Home Phone or any kind of broadband service connected at a property, but there is already an active landline phone service (that is not owned by you) at that address. This is what you should do if your order goes into Connect Outstanding.

Data Packs FAQ

Answers to some common questions about Data Packs for iiNet broadband.

Freezone FAQ

The Freezone is a selection of online sites and servers that customers can use without traffic counting towards their monthly quota. Better yet, if you do max out your monthly quota and get shaped, sites in the Freezone can still be accessed at full speed.

How to retrieve a forgotten password

If you've forgotten your iiNet password, don't panic! Here's what you can do to retrieve it.

Relocations FAQ

If you're moving house, don't forget to bring your broadband! Here's some stuff you need to know about relocating your iiNet services.