Safety & Security

Tips for keeping safe on the web

Authorised Twitter Representatives

Everyone who's licensed to tweet on iiNet's behalf. On occasion we may ask you to email us in order to assist you - these requests may come from the @iiNet account or one of the authorised representatives listed here.

Password Policy

To keep your account safe, we have a set of rules for all iiNet passwords to make them harder for others to guess.

Scam emails and phishing

'Phishing' is the term for practices used to get your private information such as passwords or credit card details. Scammers use this information to commit fraud and other illegal acts.

Voice ID check FAQ

Answers to some common questions about the voice authentication system (Voice ID check) that iiNet launched in June 2014 as a faster, more secure alternative to the traditional 9-point ID check.