Accounts & Billing

This information does not apply to Liimitless data services. "Quota" is the amount of data you may use each month as a part of your internet plan. Whenever you use the internet (e.g. look at websites, upload or download files, watch…

This article provides information about the consequences if we, the iiNet Group (including iiNet, Westnet, Internode, TransACT, and Adam Internet), exercise our right to restrict, suspend or disconnect one or more of your services for…

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

This article will explain the basics for Toolbox, our online account management tool. Select one of the links below to jump to a query:

This article will outline our Complaint Handling Policy for the iiNet Group, which includes iiNet and its subsidiaries TransACT and Adam Internet. While we always aim to provide you with awesome customer service, if you haven’t received…

To cancel or close an account, please call us on 13 22 58. If you're overseas, you can cancel or close your account by calling +61 8 9214 2222.   Cancelling your mobile/phone service Before cancelling your mobile/phone service, we…

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

If you've never logged into Toolbox before, please see An Introduction to Toolbox.  

This article will explain what to do if you’re getting unwanted phone calls to your home phone number.   Are the callers telemarketers? If the calls are unsolicited telemarketers from businesses you haven’t dealt with before, then you…