Internet

Filter by category

Set up broadband (6)
Set up NBN (6)
Set up dialup (8)
Troubleshoot broadband (18)
Troubleshoot NBN (16)
Troubleshoot dialup (4)
Troubleshoot browsing (11)
Manuals & Guides (25)
Frequently Asked Questions (11)

About internet.

Adam Internet Legacy Settings

This article will list the settings required for legacy Adam services such as WiMax, AnyG, AdamTV with Fetch, AdamTalk (VoIP) and Adam Dialup.

Adding a modem string in Windows

Do you have a modem string but don't know where to put it? This article will guide you to where it goes for all versions of Windows.

ADSL Broadband FAQ

All you need to know about ADSL2+ broadband at iiNet.

Annex M FAQ

The answers to some common questions about Annex M, a service available for business services where specific infrastructure is available.

Arris CM820 Cable Modem Status Lights

The article will explain the meaning of the status lights found on the Arris CM820 Cable Modem, the default modem supplied for iiNet Cable and nbn™ HFC services.

Arris CM8200 for NBN HFC Status Lights

The article will explain the meaning of the status lights found on the Arris CM8200 Modem, the default nbn™ Connection Box for nbn™ HFC as of 1 March 2017.

BoB2 Answering Machine Guide

A guide on how to use the built-in answering machine on BoB2.

BoB2 Firmware Upgrade

How to check and update the firmware for your BoB2 modem.

Browsing Issues

How to identify and fix the common causes of browsing issues, which may prevent websites loading properly in your web browser.

Browsing to the Default Gateway for your Modem

How to browse to your modem’s default gateway. Logging in to your modem's default gateway will allow you to view and edit the modem settings.

Changing the modem login password on iiNet modems

Changing your modem password from the default can prevent people connected to your home network from accessing or changing your modem settings. If you use the Remote Management on your modem, changing your modem login password is vital to maintain the security of your home network and services.

Congestion explained

The two main types of congestion that can affect a broadband connection and some tips on how to avoid them.

Connecting to a WiFi Network

How to connect a computer, laptop, smartphone or tablet device to a WiFi network on a variety of devices and operating systems.

Connecting to the NBN network

This article will explain how the different NBN™ technologies may be connected to your home, including any requirements for NBN™ equipment installation or other hardware.

Dialup errors

A list of all the dialup errors you may encounter when using your dialup service, and some basic troubleshooting to get you back on track.

Dialup Hardware Requirements & Speed Expectations

All you'll need to know about the hardware requirements for dialup internet and the speeds you can expect.

Dialup numbers

The numbers you'll need to dial for iiNet dialup internet.

Dialup setup for Windows 10

How to set up a dialup internet connection on a computer running Windows 10.

Dialup setup for Windows 8

How to set up a dialup internet connection on a computer running Windows 8.

General ADSL modem setup advice

This article will provide some general modem setup advice which may help you set up a third-party modem for iiNet ADSL1 or ADSL2+ broadband.

General Naked DSL modem setup advice

This article will provide some general modem setup advice which may help you set up a third-party modem for iiNet Naked DSL broadband.

General NBN FTTN or FTTB modem setup advice

This article will provide some general router (or modem router) setup advice which may help you set up a third-party router or modem router for iiNet NBN™ Fibre to the Node (FTTN) or Fibre to the Building (FTTB) broadband.

General NBN FTTP router setup advice

This article will provide some general router (or modem router) setup advice which may help you set up a third-party router or modem router for iiNet NBN™ Fibre-to-the-Premises (FTTP) broadband.

General NBN Satellite setup advice

This article will provide some general setup advice which may help you set up your nbn™ Satellite Connection Box with a a third-party WiFi router or modem router for iiNet nbn™ Satellite broadband.

General NBN Wireless router setup advice

This article will provide some general router (or modem router) setup advice which may help you set up a third-party router or modem router for iiNet NBN™ Wireless broadband.

How to clear your browser cache

How to clear your browser cache in Internet Explorer, Mozilla Firefox, Microsoft Edge or Safari. Sometimes there can be an error in your browser cache which can cause problems when websites are loading.

How to reset your web browser

How to reset your browser settings to defaults for Internet Explorer, Google Chrome, Firefox and Safari. This can fix some browsing issues, especially after a virus or malware infection.

How to run a ping test

How to run a ping test on Windows or Mac OSX. This can be useful for diagnosing certain browsing or connection issues.

How to run a traceroute

How to do a traceroute (trace route). These are useful for advanced users to identify connectivity or speed issues for specific servers.

How to Upgrade BoB Lite Firmware

Here's how to manually upgrade the firmware that runs on your BoB Lite.

How to Upgrade Budii Lite or Budii Firmware

How to check and update the firmware for your Budii Lite or Budii modem.

How to Upgrade Firmware on BoB

How to check and update the firmware for your BoB modem.

iiNet Broadband Settings

The standard ADSL/ADSL2+ settings your modem will need for iiNet broadband.

iiNet Firmware

Here you can download the firmware for iiNet modem routers as well as other hardware sold by iiNet such as the Wireless Bridge.

iiNet Modem Resources

Here you'll find the setup guides, manuals and useful articles for all the modem routers sold by iiNet.

Improving WiFi Signal and Changing Channels

Some tips on getting the best signal possible out of your home WiFi network and advice on how to change the WiFi channel on iiNet modems.

Included WiFi Modem Details

Information about our current Included WiFi Modem offer.

Manually Setting DNS Server

How to manually set the DNS server for your iiNet broadband in Windows and Mac OSX.

Naked DSL FAQ

The answers to some common questions about Naked DSL.

NBN Frequently Asked Questions

The answers to some common questions about the nbn™ network and iiNet.

NBN FTTP Connection Box Status Lights

The article will explain the meaning of the status lights found on the NBN™ Connection Box (indoor unit) used for Fibre to the Premises (FTTP) services.

NBN LTSS Satellite setup for BoB Lite

This article will show you how to set up a BoB Lite modem router for NBN™ Satellite.

NBN Required Speed Troubleshooting

The troubleshooting required to lodge a speed fault for an NBN™ internet service.

NBN Satellite Connection Box Status Light

The article will explain the meaning of the status light found on the NBN™ Connection Box supplied for iiNet NBN™ Satellite services.

NBN Satellite Fair Use Policy FAQ

This article will explain the Fair Use Policy which is in place for all nbn™ Satellite services nationwide on a LTSS (Long Term Satellite Service) satellite, such as Sky Muster™.

NBN Satellite FAQ

Some FAQs about our NBN satellite service.

No Communication Between Modem and Computer

How to troubleshoot a lack of communication between your modem and your computer/WiFi device. If they can't 'talk' to each other, you won't be able to get online.

OptiComm Required Speed Troubleshooting

The troubleshooting that must be completed in order to lodge a speed fault for an OptiComm fibre internet service. We recognise that these tests may be time consuming and complicated for some users, but we must adhere to OptiComm's policy. If you get stuck, please call our friendly Support Team on 13 22 58 and we'll be happy to help.

Pairing Budii Handsets

How to pair your Budii handset to Budii so it can make calls and connect to the WiFi.

Port Blocking

The Port Blocking defaults used for iiNet broadband services and how to disable them.

Recovery Mode for iiNet Modems

This article will explained how to get an iiNet modem out of Recovery Mode, and how to reinstall firmware using the Recovery interface.

Recovery Mode for iiNet NetComm

This article will explained how to put a iiNet NetComm NB16WV-02 through Recovery Mode, and how to reinstall the firmware upgrade afterwards.

Resetting Network Adapter (Winsock Reset)

How to reset your network adapter’s software to default. This can solve some browsing issues, particularly if your default gateway address is shown as beginning with “169.254”.

Resetting TCP/IP to Default

How to reset your computer’s Internet Protocol (TCP/IP) settings to default. This can solve some browsing issues, particularly if your default gateway address is shown as beginning with “169.254”.

Set up 3G USB Modem in BoB2

How you can set up BoB2 to act as a router for a 3G mobile broadband service.

Set up 3G USB Modem with BoB Lite

How to get BoB Lite working as a Wi-Fi router for a 3G mobile broadband service by plugging in a USB mobile broadband modem.

Set up Budii Lite for NBN FTTN or FTTB

This article will show you how to set up a Budii Lite modem for an nbn™ Fibre to the Building (FTTB) or Fibre to the Node (FTTN) internet. Budii Lite is VDSL2-ready so it can be used for FTTB/N broadband.

Set up Guest WiFi on TG-1 or TG-789 Broadband Gateway

How to set up a guest WiFi network on a TG-1 or TG-789 Broadband Gateway, allows friends and family to use your internet without giving them your main WiFi password.

Setting up Dialup in Windows 7

How to set up a dialup internet connection on a computer running Windows 7.

Setting up Dialup on Mac OSX

How to set up a dialup internet connection on a computer running Mac OSX.

Setting up Dialup on Windows Vista

How to set up a dialup internet connection on a computer running Windows Vista.

Setting up Dialup on Windows XP

How to set up a dialup internet connection on a computer running Windows XP.

Troubleshooting ADSL for Dropouts

This article will guide you through the troubleshooting for internet dropouts on an ADSL1 or ADSL2+ broadband service.

Troubleshooting ADSL for No Authentication

How to troubleshoot an ADSL broadband service that has no authentication, which means your modem can't get online because it has an incorrect username or password in itsm settings, or there is an error in the authentication process.

Troubleshooting ADSL for No Connection

How to troubleshoot a lack of internet connection (no sync) on an ADSL1 or ADSL2+ broadband service.

Troubleshooting dialup

A basic troubleshooting guide for dialup modems and dialup internet.

Troubleshooting iiNet Cable for No Connection

This article will guide you through the troubleshooting for no internet connection on an iiNet Cable (HFC) broadband service.

Troubleshooting iiNet Cable for Speed Issues

This article will guide you through the troubleshooting for speed issues on an iiNet Cable (HFC) broadband service.

Troubleshooting Naked DSL for Dropouts

How to troubleshoot internet dropouts for a Naked DSL broadband service.

Troubleshooting Naked DSL for No Connection

How to troubleshoot a lack of internet connection (no sync) on a Naked DSL broadband service.

Troubleshooting NBN FTTB/FTTN for Dropouts

This article will guide you through the troubleshooting for connection dropouts on an NBN™ Fibre to the Building or Fibre to the Node (FTTB/FTTN) service.

Troubleshooting NBN FTTB/FTTN for No Connection

This article will guide you through the troubleshooting for no internet connection on an NBN™ Fibre to the Building or Fibre to the Node (FTTB/FTTN) service.

Troubleshooting NBN FTTB/FTTN for Speed Issues

This article will guide you through the troubleshooting for speed issues on an NBN™ Fibre to the Building or Fibre to the Node (FTTB/FTTN) service.

Troubleshooting NBN FTTP Dropouts

How to troubleshoot internet dropouts on an NBN™ Fibre to the Premises (FTTP) service. Remember to record the date and time your dropouts occur, as this information is required if you need to lodge a fault.

Troubleshooting NBN FTTP for No Connection

How to troubleshoot a lack of internet connection on an NBN™ Fibre to the Premises (FTTP) service.

Troubleshooting NBN FTTP for speed issues

Basic troubleshooting for speed issues for an NBN™ Fibre to the Premises (FTTP) service.

Troubleshooting NBN HFC for No connection

This article will guide you through the troubleshooting for no internet connection on an NBN™ HFC service.

Troubleshooting NBN HFC for Speed Issues

This article will guide you through the troubleshooting for speed issues on an NBN™ HFC service.

Troubleshooting NBN Satellite for Dropouts

How to troubleshoot connection dropouts on an nbn™ Satellite service.

Troubleshooting NBN Satellite for No connection

How to troubleshoot a lack of internet connection on an NBN™ Satellite service.

Troubleshooting NBN Satellite for Speed issues

How to troubleshoot internet speed issues on an NBN™ Satellite service.

Troubleshooting VDSL2 for Dropouts

This article will guide you through the troubleshooting for connection dropouts on an iiNet VDSL2 service.

Troubleshooting VDSL2 for No Connection

This article will guide you through the troubleshooting for no internet connection on an iiNet VDSL2 service.

Troubleshooting VDSL2 for Speed Issues

This article will guide you through the troubleshooting for speed issues on an iiNet VDSL2 service.

Troubleshooting WiFi Network for No Connection

What to do if you can't connect your computer, smartphone or tablet devices to your modem's WiFi (wireless) network.

Updating a password in a ZyXEL Ethernet Modem

This article will show you how to access the Home Page for your ZyXEL 1 port ADSL2+ Ethernet/USB modem and update the password in the modem settings. You will need to do this if you have changed your ADSL password, particularly if you are an off-net customer.

Updating Budii Handset/Tablet Firmware

How to manually update the firmware on a Budii tablet or handset using a MicroSD card (not supplied).

Upgrading the iiNet TG-1 Firmware

This article will explain how to manually upgrade the firmware for an iiNet TG-1 (TGIINET-1) modem router.

Upgrading the iiNet TG-789 Firmware

This article will explain how to manually upgrade the firmware for an iiNet TG-789 (TGIINET-789) modem router.

Upgrading the NetComm NB16WV-02 Firmware

This article will show you how to manually upgrade the firmware on a NetComm NB16WV-02 sold by iiNet and Westnet.

Upgrading the VDSL Home Gateway Firmware

A step-by-step guide to manually upgrading the firmware for an iiNet VDSL Home Gateway modem (Huawei HG658).

Using Budii Lite or Budii with 3G Mobile Broadband

How to get Budii Lite or Budii working as a WiFi router for a 3G mobile broadband service by plugging in a USB mobile broadband modem.

VDSL2 FAQ

This article will answer some frequently asked questions about iiNet VDSL2.

VDSL2 FAQ for Existing TransACT Customers

Information for TransACT customers interested in switching to iiNet VDSL2.

WiFi (Wireless) FAQ

The answers to some common questions about WiFi (wireless) networks and what makes them tick.

Wireless Extender Quick Setup Guide

The guide you need to get started with an iiNet Wireless Extender. It's also available for download as a PDF.