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All about usernames

This article will explain what iiNet usernames look like, where to find them and how they are used.

Select one of the links below to jump to a query:

What is a username?

A username is the label used to identify your account and/or services with iiNet. Each service that we sell has its own username – this is typically chosen when you sign up for that service.

What does my username look like?

Internet service usernames

All iiNet Group internet service usernames are also functional email addresses, they’ll look like the following examples:


Phone service usernames

For all Home Phone and Mobile Voice services, the phone number of each service is considered the username. Home Phone numbers will include the area code for the state or territory.

Where can I find my username?

You can find your usernames in the following places:

  • The Service Details section of your iiNet Group invoice.
  • In the Account Details section of iiNet Group emails sent to you during the setup process for each service, and when that service is activated.

Where do I use my username?

Your username has many purposes, including the following:

  1. Logging into Toolbox or the equivalent account management tool for another company in the iiNet Group.*
  2. Identifying your account via email or over the phone with a Customer Service representative.
  3. Logging into Webmail or setting up an email account.
  4. Setting up your internet connection. Some internet services may require you to enter your username and password into the modem settings.

*iiNet customers may log in to Toolbox or set up a modem without including the “” part of their username, but customers of all other iiNet Group companies should enter their full usernames at all times.

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