Email Settings

This article will provide you with the email settings for brands within the iiNet Group.

Please note: If you have an iiNet Hosted Microsoft Exchange service, please see POP Settings or IMAP Settings for Hosted Exchange instead.

Select one of the links below to jump to a query:

 

For most iiNet Group email services, the following settings are recommended:

  • Protocol: IMAP
  • Username: Your full iiNet email address
  • Password: Your iiNet email address password
  • Mail server: mail.iinet.net.au
  • Port & security type: 993 & SSL (for Apple devices), 143 & STARTTLS/TLS (for all other devices)
  • Authentication: Enabled/password
  • Require sign in: Yes
  • Username: Your full iiNet email address
  • Password: Your iiNet email address password
  • SMTP server: mail.iinet.net.au
  • Port & security type: 587 & SSL (for Apple devices) or STARTTLS/TLS (for all other devices)
  • Authentication: Enabled/password

If the settings above do not work, please try using the alternate settings below.

 

Please refer to our Email Setup Guides for assistance setting up your iiNet email account.

You can find our email troubleshooting guides here.

If you've simply forgotten your email password, see this advice.

If your email address isn't provided by the iiNet Group, please contact your email provider.

 

Mailbox quota for standard iiNet Group email addresses is 1GB. If you are over this quota, you will be notified that you need to reduce the size of your mailbox, otherwise you may have difficulty sending and receiving emails.

In order to avoid the accumulation of wasted files on the iiNet mail server, we have implemented a policy of deleting messages that have not been accessed by customers for an extended period of time. 

The following table lists the current message deletion policy that is applied on the mail server: 
 

Email Provider Time the email is kept
Inbox Unread email is deleted after 12 months. Read email is never purged.
Trash, Junk, Spam, Unwanted All email in folders named Trash, Junk, Spam or Unwanted is deleted after 1 month.
Held Messages (Spam System) All emails are deleted after 2 weeks.
Other Folders Email is never deleted from any other folders.

 

 

Things to remember:

  • For username/email address, you should always use your full email address (including the "@domain.net.au" part).
  • If your email address is an extra mailbox (i.e. it is not also the username for your internet connection) please be sure to use the password set specifically for that mailbox.
     
Email Provider Incoming (POP/IMAP) email server Outgoing (SMTP) email server
iiNet mail.iinet.net.au mail.iinet.net.au
Westnet mail.westnet.com.au mail.westnet.com.au
AAPT mail.iinet.net.au mail.iinet.net.au
Adam Internet mail.iinet.net.au mail.iinet.net.au
Echidna mail.iinet.net.au mail.iinet.net.au
Froggy mail.iinet.net.au mail.iinet.net.au
Grapevine mail.grapevine.com.au mail.grapevine.com.au
iHug
mail.iinet.net.au mail.iinet.net.au
Netspace (POP)
mail.netspace.net.au OR pop.netspace.net.au OR pop3.netspace.net.au mail.iinet.net.au OR smtp.netspace.net.au
Netspace (IMAP) imap.netspace.net.au mail.iinet.net.au
Octa4 (POP) mail.octa4.net.au mail.iinet.net.au
Ozemail
mail.iinet.net.au mail.iinet.net.au
Powerup mail.iinet.net.au mail.iinet.net.au
SENet mail.iinet.net.au mail.iinet.net.au
Tassie mail.iinet.net.au mail.iinet.net.au
TransACT (Ncable) mail.ncable.net.au mail.ncable.net.au
Up'n'Away mail.iinet.net.au mail.iinet.net.au
WebOne
mail.iinet.net.au mail.iinet.net.au

 

Newer devices may feature STARTTLS instead of SSL.

Port type Port number to use Enable TLS/SSL? Requires Authentication?
Incoming (POP) 995 Yes Yes, username and password
Incoming (IMAP) 993 (or 143 for STARTTLS)* Yes Yes, username and password
Outgoing (SMTP) 465 Yes Yes, username and password
Outgoing (SMTP roaming server) 587* Yes Yes, username and password

*Recommended settings.


These settings don't use encryption, but they can be useful during email troubleshooting.

Port type Port number to use Enable TLS/SSL? Requires Authentication?
Incoming (POP) 110 No Yes, username and password
Incoming (IMAP) 143 No Yes, username and password
Outgoing (SMTP) 25 No Yes, username and password
Outgoing (SMTP roaming server) 587 No Yes, username and password