NBN Fibre Phone Setup

This article will explain how to set up an NBN™ Fibre Phone service. Unlike Netphone (VoIP), Enhanced Fibre Phone (VoIP) is a type of phone that was only available with NBN™ Fibre to the Premises (FTTP) broadband connections. This product is only available to select customers as of 23 August 2017.

If you have NBN™ FTTB, FTTN, FTTC, HFC, Wireless or Satellite, it is impossible for you to have a Fibre Phone service. It's likely that you have a Netphone (VoIP) service instead - see Setting up Netphone instead.

Before you get started, make sure you have the following:

  • An active NBN™ FTTP service
  • An active NBN™ Fibre Phone service
  • A phone handset with a standard RJ11 phone cable
  • If your home has internal network wiring (smart wiring), you’ll need an additional RJ11 phone cable if you’re not plugging your handset directly into the NBN™ Connection Box.

Plugging Fibre Phone directly into NBN™ Connection Box

Once your NBN™ Fibre Phone service is active, all you’ll need to do is plug your handset into the UNI-V 1 port on the NBN™ Connection Box using an RJ11 phone cable. 

Note: Since mid-2013, NBN™ Fibre Connection Boxes have been installed with a plastic cover by default. To lift this cover and see the ports and lights, gently prise the bottom of the cover away from the two clips holding it in place at the bottom of the unit and then lift the cover upwards. See Lifting the cover for more details.


Plugging Fibre in via internal network wiring (smart wiring)

Please note that smart wiring is specifically installed by an ACMA-approved electrician and should not be confused with simply having multiple phone sockets (i.e. those previously used for landline phones and ADSL broadband on the copper network) unless those sockets were re-wired by an electrician to be used for smart wiring.

You can only use this method for Fibre Phone if your smart wiring includes phone cable wiring. If your smart wiring is Ethernet-only, you'll need to conect the handset directly to the NBN™ Connection Box instead.

  1. Plug one end of your RJ11 phone cable into the UNI-V 1 port on your NBN™ Connection Box, and then plug the other end into an available phone port on the nearby patch panel.
  2. Use another RJ11 phone cable to plug your phone into the corresponding phone port on another patch panel in your home. Please note that the phone cables should never be connected to a switch or router.


More information

What about my existing phone sockets?

Most homes have wall sockets for fixed-line phone services that run on the old copper network. Once you have cancelled your fixed-line phone service and the copper network is decommissioned, these sockets will no longer work.

It may be possible to have these sockets re-wired to serve as internal wiring for your NBN™ Fibre Phone service. Currently iiNet is unable to offer this kind of installation, so please consult an ACMA-approved electrician to arrange any rewiring in your home.


What is smart wiring?

Smart wiring, which may also be referred to as Hub wiring, is internal network wiring (e.g. Ethernet and/or phone wiring) that's installed by an ACMA-approved electrician. Internal wiring links patch panels in different rooms of the house, including one patch panel near the location of your NBN™ Connection Box.

This means that equipment such as WiFi routers and Fibre Phone handsets can be plugged into a patch panel in a different room yet still be connected to the NBN™ Connection Box.