Receiving Spam Emails

This article will show you how to block and report spam emails (junk mail), as well as give you some tips on how to avoid getting spam.

If you suspect the email's sender is trying to trick you to into sending them your password, bank details or other personal information, please see Phishing Emails instead.

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iiNet email addresses include a free anti-spam filter powered by IronPort Systems that identifies 95% of spam. By default, this feature is enabled and set to delete the spam before it gets to your inbox, but it’s also possible to disable this filter or set it to tag suspected spam instead of deleting it.

  1. Log in to Toolbox and select My Products from the navigation bar, and then click Email.
     
  2. If you have more than one iiNet email address, select the right one from the drop-down menu on the right side of the header bar.
     
  3. Ensure that Configure email settings is selected in the left-hand column. You'll see the virus, spam and mail forwarding options for your email address.
     
  4. Under Email AntiSpam Filter, you can turn this filter ON or OFF using the toggle switch.
     
  5. When the AntiSpam filter is ON, you can choose to delete or tag spam by selecting either option from the drop-down menu.


     

  6. Under Email AntiVirus Filter, you can turn this filter ON or OFF using the toggle switch.


     

  7. After making any changes, click the Submit button at the bottom of the page to finish.

 

If you've already received spam in your inbox, you can flag it as spam. This will shift the message into a designated Spam folder. Over time, your email program will recognise email addresses that send messages repeatedly tagged as spam, and these messages will be automatically moved to the Spam folder as soon as they arrive.

Most email programs will have a feature that allows you to do this. Here's how to do it in iiNet Webmail:

  1. In your inbox, tick the box next to the spam message(s) and then click the Spam button at the top of the page.
     
     
     
  2. The message(s) will be move to the Spam folder in your Webmail. When viewing the Spam folder, you can click the Empty button at the top of the page to delete all emails.
     

     
  3. If you accidentally tag a genuine email as spam, simply view the Spam folder then click and drag the email back into your Inbox folder at the top of the left-hand column.

 

For all spam, forward the email as an attachment with the subject line “Spam submission” to spam@access.ironport.com.

 

If you are not forwarding the email as an attachment (so you're just replying to a different email address) you should copy and paste the Header information into the message. In iiNet Webmail, you can see an email's Headers by clicking the down arrow next to More and then selecting View Headers.

The Header information will appear in a grey box above the email message. You can then copy and paste this text into your email.
 

 

As of 11 April 2003, the Spam Act 2003 prohibits the sending of unsolicited commercial emails sent or received in Australia and states that all commercial emails must have a functional unsubscribe method. If you receive:

  • an unsolicited, commercially-based email with an offer to supply or advertise goods, services, suppliers, business or investment opportunities; or
  • any commercially-based email that does not offer you a functional method unsubscribing;

... you should contact the Australian Communications and Media Authority (ACMA) with your concerns.

 

Here are some tips to avoid receiving spam or junk emails in the future.

  • Do not post your email address on chat rooms, forums or websites; if you need to share your email address on social media, use a private message wherever possible.
     
  • If you need to post your email address online, you may want to consider “munging” it – this means typing it in a way that a real person could understand, but a spambot reading the text on a website wouldn’t. (e.g. example(at)iinet(dot)net.au)
     
  • Avoid participating in chain emails – your email address can remain in the email to be seen by anyone who reads it in the future. These emails can end up contain hundreds or thousands of email addresses, making them highly desirable to be collected and used for phishing scams or spam email.
     
  • If you do need to send emails to large groups of people, you should make use of the BCC (Blind Carbon Copy) field when sending the email. The advantage of using this instead of the To or CC field is that al of the email addresses are hidden from the recipients. Although recipients can still make use of the "reply all" feature, BCC means that the list of email addresses can't be forwarded on in the same manner as chain emails.
     
  • Be careful when registering software, joining certain websites or entering any competitions that require your email address; most forms include checkboxes asking if you agree to receive marketing emails from them. Un-tick these boxes before submitting your form.

 

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