Troubleshooting Fetch Remote Control

This article will guide you through the troubleshooting steps for a Generation 3 Fetch remote that isn't working.

Note: If the Fetch remote is working for your set top box but not your TV/DVD player, please check that the Universal Codes have been set up correctly.

 

Troubleshooting Fetch Remote

  1. Make sure that the infrared (IR) sensor on the front of your Fetch set top box is not obstructed.
     
  2. Press the Text... button on your remote. This should cause lights on the remote to illuminate. If no lights illuminate, the batteries are most likely dead. Please replace the 2 x AA batteries.
     
  3. If the set top box is still not receiving signal from your remote, please call our Fetch Support Team on 1300 701 006 for further assistance.