This article will guide you through the troubleshooting steps for a Generation 3 Fetch remote that isn't working.
Note: If the Fetch remote is working for your set top box but not your TV/DVD player, please check that the Universal Codes have been set up correctly.
Troubleshooting Fetch Remote
- Make sure that the infrared (IR) sensor on the front of your Fetch set top box is not obstructed.
- Press the Text... button on your remote. This should cause lights on the remote to illuminate. If no lights illuminate, the batteries are most likely dead. Please replace the 2 x AA batteries.
- If the set top box is still not receiving signal from your remote, please call our Fetch Support Team on 1300 701 006 for further assistance.