Payments and Invoices

Update payment details in Toolbox

If you've never logged into Toolbox before, please see An Introduction to Toolbox. 

Understanding Invoice Alignments

Invoice alignments make sure you're billed the correct rate for the exact days you had a particular plan or service. This article will explain them in more detail.  

Financial Hardship Policy

At iiNet, we understand that life can take unexpected turns. If you're facing financial hardship, we're here to help. It is free to make an application or enter any financial hardship arrangement. Our customers have the right apply for…

Credits and Refunds Explained

If you believe you've found an error on your bill, please call us on 13 22 58 to discuss the matter as per our Complaint Handling Policy.   What is a credit? A credit is an amount of money added to your iiNet account by a Customer…

Credit Information Management Policy

This Personal Credit Information Management Policy of applies to individuals serviced by the iiNet Group (including iiNet, Westnet, Internode, TransACT, and Adam Internet). The personal information that we collect, disclose, hold and use…