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Email & Hosting

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Set up Email (18)
Troubleshoot Email (6)
Webmail Guides (13)
Web Hosting (6)
Virtual Services (17)
Hosted Exchange (34)
Hosted Lync (39)
Manuals & Guides (1)

All about email and hosting.

Adding a New Contact in Webmail

How to add a new contact to your address book in iiNet Webmail. This will let you keep track of all of the people you email regularly.

Adding a Picture to a Contact in Webmail

It always helps to put a name to a face! Here's how to add a picture to an existing contact in your iiNet Webmail address book.

Adding additional domains to Hosted Exchange

How to link additional domain names to your existing Hosted Exchange service.

Adding hardware to your BusinessCloud Virtual Machine

How to add hardware to your BusinessCloud Virtual Machine including CPU, RAM, NICs, storage and VMware tools.

Business Cloud Support Resources

These articles will help you to set up and use your Business Cloud services.

Business Cloud Upgrade

An outline of the upgrades to Business Cloud services in November 2014.

Cannot receive email

How to fix some common causes of an iiNet email address not receiving emails, even when you know they've been sent successfully.

Cannot send email

How to fix some common causes of an iiNet email address not sending emails successfully.

Cannot send email on phone or tablet

If your device is a using a mobile broadband connection that isn't supplied by iiNet, it may be unable to send emails via iiNet's mail server. Here's how to adjust your settings to get it working.

Changing VPS Hostname

Changing the hostname on your VPS is useful if you want to set up DNS records for it. Here's how.

Compromised Email Accounts

We take security very seriously. If your email service has been compromised, here's what may happen and what you can do to resolve the problem.

Configuring your Business Cloud network

How to configure your Business Cloud, which allows you to configure network services such as DHCP, firewalls, network address translation (NAT), VPN and static routing for your organisation's network.

Creating a Hosted Exchange distribution list

How to create a distribution list for a Hosted Exchange mailbox, allowing you to send a message to a list email addresses just by entering a single address in the 'To' field.

Creating a Hosted Exchange mailbox

How to create a new mailbox in Hosted Exchange via the Hosting Control Panel.

Creating a Hosted Exchange resource mailbox

Instructions on creating resource mailboxes for Hosted Exchange. Resource mailboxes represent meeting rooms or shared equipment.

Creating aliases for a Hosted Exchange mailbox

Want to receive emails sent to multiple email addresses in the one mailbox with Hosted Exchange? Here's how.

Creating and Uploading iiNet Home Pages - Members Webspace

All broadband accounts within the iiNet Group come with 1GB of free web space which you can use to make a website. This article will show you how to make yours.

Creating delegates for your Hosted Exchange mailbox

How to create delegates for a Hosted Exchange mailbox. Delegates are designated users who have been granted access to a mailbox, with the ability to either send directly from, or on behalf of, that mailbox.

Creating Hosted Exchange contacts

Create individual contacts or import multiple contacts at once for your Hosted Exchange account.

Creating your first Virtual Machine

With iiNet BusinessCloud, you can install VMware Tools, insert DVDs and floppy disks, and remotely connect to virtual machines.

DNS records for Hosted Exchange

DNS settings required for your Hosted Exchange service to work.

Domain Name FAQ

The answers to some common questions about Domain names at iiNet.

Email Setup - Outlook for Mac 2011

How to set up your iiNet email address in Outlook for Mac 2011.

Email Setup in Android OS

Advice on setting up your iiNet email address in a smartphone or tablet device running Android OS.

Email Setup in Mac Mail 10

This article will show you how to set up an account for your iiNet email address in Mac Mail 10, the default email program for macOS Sierra.

Email Setup in Mac Mail 6

This article will show you how to set up an account for your iiNet email address in Mac Mail 6 for Mac OSX 10.8 Mountain Lion.

Email Setup in Mac Mail 7

How to set up your iiNet email address in Mac Mail 7.

Email Setup in Mac Mail 8

If you're running Mac OSX Yosemite, this guide will help you set up your iiNet email address in Mac Mail 8.

Email Setup in Mac Mail 9

If you're running Mac OSX El Capitan, this guide will help you set up your iiNet email address in Mac Mail 9.

Email setup in Outlook 2007

How to set up your iiNet email address in Outlook 2007.

Email Setup in Outlook 2010

How to set up your iiNet email address in Outlook 2010.

Email Setup in Outlook Express 6

How to set up your iiNet email address in Outlook Express 6.

Email Setup in Thunderbird

How to set up your iiNet email address in Thunderbird, a free email program from Mozilla.

Email Setup in Windows 10 Mail

This article will show you how to set up a mailbox for your your iiNet Group email address in Windows 10 Mail.

Email Setup in Windows 7 Live Mail

How to set up your iiNet email address in Windows Live Mail, the default email software for Windows 7.

Email Setup in Windows 8 Mail

How to set up your iiNet email address in Windows 8 Mail.

Email Setup in Windows Mail for Vista

How to set up your iiNet email address in Windows Mail for Vista.

Email Setup in Windows Phone 8

How to set up your iiNet email address in email app on Windows Phone 8.

Email Setup on an iPhone, iPad or iPod

How to set up your iiNet email address in the Mail app for iOS, the Apple software run on iPhones, iPads and iPods.

Homepages at iiNet

All you need to know about personal home pages at iiNet.

Hosted Exchange how to send and receive SMS

How to send and receive text messages via the iiNet Hosted SMS add-on for Hosted Exchange.

Hosted Exchange Importing and Exporting Outlook Mailbox Content

This article will describe how to migrate your existing Outlook mailbox content — mail, folders, calendars, tasks, notes, etc — to your new Hosted Exchange mailbox.

Hosted Exchange Setup Guides

How to connect various email clients and mobile devices to iiNet's Hosted Exchange.

Hosted Exchange Support Resources

Everything you'll need to know to get started with Hosted Exchange and use it effectively in your business.

Hosted Lync Changing your Music on Hold

How to change your personal hold music from your Lync desktop client.

Hosted Lync Adding a Delegate

How to add a user as a Delegate for your Lync account. Delegates are useful for situations where you'd like to allow your administrative staff to answer and place calls on your behalf.

Hosted Lync Adding a Federated Account

How to Federate another Lync service (hosted or on-premise) with iiNet Hosted Lync. This allows you to use Lync to communicate with other Lync users in external companies or departments.

Hosted Lync Adding an Individual PIN

How to add a PIN to your Hosted Lync account, or change your existing PIN.

Hosted Lync Adding Hold Music for a Call Group

How to upload an audio file to be used as hold music for the primary number of your Call Group. This is also a great way to include notices or advertisements along with music while your customers are on hold.

Hosted Lync Adding Phone Numbers

How to add number blocks to your Hosting account. This will give you more phone numbers to assign to Hosted Lync accounts.

Hosted Lync Android Client Install

How to set up a Hosted Lync account on an Android iPhone. You'll need a Google Play Store account to download the client from Play Store.

Hosted Lync Apple iOS Client Install

How to set up a Hosted Lync account on an iPhone or iPad. You'll need an iTunes account to download the Lync 2013 app from App Store.

Hosted Lync Apple iOS Settings Options

This article will explain the options available in the Lynce 2013 iOS app.

Hosted Lync Call Groups After Hours Voicemail

How to configure your Hosted Lync Call Group to divert incoming calls to voicemail after business hours.

Hosted Lync Changing Password

How to change a Hosted Lync user's password in the Hosting Control Panel.

Hosted Lync Changing the Domain Name

How to change the domain name associated with a Hosted Lync user account.

Hosted Lync Creating a Call Group or IVR menu

How to configure a Call Group in Hosted Lync to manage your incoming calls. The feature allows you to divert incoming calls to appropriate team member(s) in the form of User Groups - think of it like a virtual receptionist.

Hosted Lync Creating a User

This article will show you how to create a Hosted Lync user in a few simple steps.

Hosted Lync Desk Phones

All you'll need to get started with your new Polycom VVX Desk Phone for Hosted Lync.

Hosted Lync Desktop Client Call Forwarding

How to set Call Forwarding options within the desktop application for either PC or Mac version of Lync 2013.

Hosted Lync Desktop Client Conference Call

How to make a Conference call using Lync 2013. You can also utilise video, screen sharing, and text chat to make the most of the session.

Hosted Lync DNS Records

Here's the necessary information for updating your DNS records for Hosted Lync if your domain is not hosted with iiNet.

Hosted Lync Inviting Users to an Adhoc Conference

Here's how to start a meeting out of the blue and invite others to join via Hosted Lync.

Hosted Lync Mac Desktop Install

How to install or remove the Hosted Lync desktop client for Mac OSX.

Hosted Lync Recording Meetings

This article will show you how to record your Lync conferences. To record conferences, you must have the full Lync client installed instead of simply using the web app.

Hosted Lync Removing User Groups

How to remove User Groups in Hosted Lync. User Groups (e.g. Sales Group) are sets of Lync 3 users whom calls can be directed to in a Call Group IVR menu.

Hosted Lync Simultaneous Ring

How to configure Simultaneous Ring for your Lync number. When your Lync number gets an incoming call, another number or numbers will ring at the same time, and the first person to answer will receive the call.

Hosted Lync Support Resources

A directory of resources to help you set up and configure iiNet Hosted Lync, as well as cover some basics of using Lync.

Hosted Lync Turning off Second Incoming Call sound

How to turn off the second incoming call sound. This will not affect any on-screen notifications about incoming calls.

Hosted Lync Uploading a Photo

How to upload a photo to a Lync User's profile individually.

Hosted Lync Uploading Photos in Bulk

How to upload photos in bulk to your Hosting Control Panel, allowing you to bulk assign them to the relevant Lync User profiles.

Hosted Lync Using Lync in Outlook Web Access

Here's some of the basics of using Hosted Lync with the Outlook Web App (OWA).

Hosted Lync Windows Mobile Client Install

How to set up an Hosted Lync account on an Windows Mobile Phone. You'll need to have a Microsoft Account to download the client from Windows Phone Store.

Hosted Lync Windows Mobile Settings Options

How to customise the settings in Lync 2013 on a Windows Mobile Phone.

Hosting Control Panel FAQ

The answers to some common questions about using the Hosting Control Panel.

How to migrate mailboxes with MigrationWiz

A guide through the process of migrating mailboxes via the iiNet Mailbox Migration Portal for MigrationWiz.

How to search the Email & Hosting category

iiHelp's had an update! Here's a little help with how to find answers for your email and hosting services.

iiNet Webmail Tutorial

Everything you need to know about using the various features in iiNet's Webmail client.

IMAP settings for Hosted Exchange mailboxes

Here's the settings required to configure your email client to connect to your Hosted Exchange mailbox via IMAP.

Importing Hosted Exchange mailboxes via CSV file

How to use the iiNet Hosting Control Panel to create several Hosted Exchange mailboxes at once by importing them in bulk from a CSV file.

Mailbox Migration by MigrationWiz FAQ

How to migrate your mailboxes for Hosted Exchange using MigrationWiz, a complete cloud-based migration solution that helps you move your business from your existing mail platform to iiNet’s Hosted Exchange seamlessly, securely and affordably.

Managing Hosted Exchange mailbox limits

How to manage the limits for your Hosted Exchange mailbox. You can control the storage size, maximum size of incoming messages and the maximum number of recipients a user can send to.

Organising Contacts in Webmail

If you've got more friends than you can keep track of (or you just like to keep work and play separate) here's how to organise your address book in iiNet Webmail.

Organising emails in Webmail

How to use folders to organise your emails in iiNet Webmail, and how to move emails into those folders or the Trash.

Outlook Web Access (OWA) for Hosted Exchange

How to access your Hosted Exchange mailbox via Outlook Web Access (OWA).

Parallels Power Panel

How to use the Parallels Virtuozzo Power Panel (VZPP), a powerful and easy-to-use control panel to manage and repair your VPS.

POP3 settings for Hosted Exchange mailboxes

Settings and instructions for configuring your Hosted Exchange email account to connect via POP3.

Printing emails from Webmail

How to print emails from iiNet Webmail. Don't forget to choose grayscale or black and white in your printer's properties settings to save on coloured ink.

Reading and replying to emails in Webmail

How how to read and reply to emails in iiNet Webmail. You'll be a keyboard warrior in no time!

Receiving Spam Emails

Spam email is never fun. Here's how to block and report spam/junk emails as well as give you some tips on how to avoid getting it in the first place.

Recovering deleted items in Hosted Exchange

How to recover deleted items in Hosted Exchange, which keeps back up of all messages for 7 days after they have been deleted from the mailbox's Deleted Items folder.

Retrieving Your Details from Your Domain Name Registrar

How to access your domain password and ensure your contact details are up to date for various domain registrars. You need to do this before transferring your domain to iiNet from your current provider.

Saving and backing up your Business Cloud

You should always back up your data, and BusinessCloud is no exception.

Sending emails in Webmail

How to send emails in iiNet Webmail, including emails with attachments or recipients added to CC or BCC.

Setting up Hosted Exchange ActiveSync for iOS

How to configure your Hosted Exchange mailbox for iOS on iPhone, iPad or iPod Touch devices.

Setting up Hosted Exchange ActiveSync for Windows Phone

How to configure your Windows mobile phone device to connect to your Hosted Exchange mailbox.

Sharing Calendars with Hosted Exchange and Outlook

This article explains how Hosted Exchange customers can share their calendar with other users in their organisation, or view calendars which have been shared with them.

Sharing Contacts with Hosted Exchange and Outlook

How to share contacts with other people in your organisation using Hosted Exchange and Microsoft Outlook.

Sharing Folders with Hosted Exchange

How to share folders between users of a Hosted Exchange mailbox, allowing another Exchange user in your domain to be able to access one of your folders provided they have the appropriate permissions.

Shopping Cart Quick Start Guide

Here's the quick and easy way to get started with your Shopping Cart on your website.

Shopping Cart shipping by weight and region

How to set up and manage the shipping options for Shopping Cart. The 'Shipping by Weight and Region – Automated' delivery method automatically selects the best region for the customer based on their post code.

Shopping Cart User Guides

Everything you'll need to get the hang of using our Shopping Cart product.

Sync Outlook Calendar and Contacts with Webmail

How to install and use Atmail’s DavSync plugin for Windows Outlook 2007-2010, allowing you to sync your iiNet Webmail calendar and contacts with those in Outlook.

Updating Your Email Password

How to update the password for your iiNet email address in the settings of your email software (clients). You'll need to do this if you changed your email password.

Uploading Data to your Virtual Data Centre

iiNet Data Upload allows you to send us your data on an external storage device, and we will take care of the transfer for you. This means no long waits for huge data transfers, and no strain on your ADSL connection running full bore for weeks at a time.

Using the Webmail Calendar

How to navigate and use the calendar feature in iiNet Webmail to keep track of your events.

VPS Add-ons

Everything you need to know about purchasing add-ons for your Virtual Private Server (VPS).

VPS Backups

How to create ans restore backups for your Virtual Private Server (VPS).

VPS Hosting Support Resources

Everything you'll need to know about VPS Hosting and how to use it.

VPS IP Addresses

How to add and delete IP Addresses from your Virtual Private Server (VPS). Please make sure you have purchased the Additional IP Addresses add-on for your VPS before proceeding with this guide.

Webmail Settings

How to view and adjust your settings in iiNet Webmail.