Troubleshoot Email

Fixing issues with your iiNet mailbox

Cannot send email

How to fix some common causes of an iiNet email address not sending emails successfully.

Cannot send email on phone or tablet

This article will show you the correct email settings for a smartphone or tablet device. Without SMTP authentication enabled in your outgoing email settings, you may not be able to send email on these devices.

Compromised Email Accounts

We take security very seriously. If your email service has been compromised, here's what may happen and what you can do to resolve the problem.

Receiving Spam Emails

Spam email is never fun. Here's how to block and report spam/junk emails as well as give you some tips on how to avoid getting it in the first place.

Troubleshooting Cannot receive email

How to fix some common causes of an iiNet email address not receiving emails, even when you know they've been sent successfully.

Updating Your Email Password

How to update the password for your iiNet email address in the settings of your email software (also known as email clients). You'll need to do this if you changed your email password.