Online Help

This article will list the settings required for legacy Adam services such as WiMax, AnyG, AdamTV with Fetch, AdamTalk (VoIP) and Adam Dialup.

Do you have a modem string but don't know where to put it? This article will guide you to where it goes for all versions of Windows.

All you need to know about ADSL2+ broadband at iiNet.

The answers to some common questions about Annex M, a service available for business ADSL2+ services where specific infrastructure is available.

The article will explain the meaning of the status lights found on the Arris CM820 Cable Modem, a modem previous supplied for iiNet Cable as well as a previous model of NBN Connection Box for NBN HFC services.

The article will explain the meaning of the status lights found on the Arris CM8200 Modem, the default NBN™ Connection Box for NBN™ HFC as of 1 March 2017.

A guide on how to use the built-in answering machine on BoB2.

How to check and update the firmware for your BoB2 modem.

How to identify and fix the common causes of browsing issues, which may prevent websites loading properly in your web browser.

How to browse to your modem’s default gateway. Logging in to your modem's default gateway will allow you to view and edit the modem settings.

This article will explain the meaning of the status lights found on the Cable Gateway Pro, the default modem supplied for iiNet Cable services.

Changing your modem password from the default can prevent people connected to your home network from accessing or changing your modem settings. If you use the Remote Management on your modem, changing your modem login password is vital to maintain the security of your home network and services.

The two main types of congestion that can affect a broadband connection and some tips on how to avoid them.

How to connect a computer, laptop, smartphone or tablet device to a WiFi network on a variety of devices and operating systems.

This article will explain how the different NBN™ technologies may be connected to your home, including any requirements for NBN™ equipment installation or other hardware.

A list of all the dialup errors you may encounter when using your dialup service, and some basic troubleshooting to get you back on track.

All you'll need to know about the hardware requirements for dialup internet and the speeds you can expect.

The numbers you'll need to dial for iiNet dialup internet.

How to set up a dialup internet connection on a computer running Windows 10.

How to set up a dialup internet connection on a computer running Windows 8.

This article will give you some general advice about enabling bandwidth control (also known as traffic shaping or Quality of Service/QoS policy) on third party modems/routers being used for NBN. Without this setting enabled, your modem/router may attempt to upload faster than the speed of your NBN plan, which will result in your connection dropping out as NBN will start discarding information sent across the connection.

This article will link you to the setup guide for iiNet ULTRA Broadband Fibre to the Building (FTTB) using the modem supplied by iiNet. You must use the modem supplied by iiNet in order for your FTTB broadband and Netphone (VoIP) services to operate.

This article will walk you through how to gather diagnostics for an NBN™ speed fault. One of our friendly Customer Service Representatives may ask you to complete these steps when you contact us to troubleshoot a speed issue with your NBN™ service.

This article will provide some general modem setup advice which may help you set up a third-party modem for iiNet on-net or off-net ADSL2+ broadband.

This article will provide some general modem setup advice which may help you set up a third-party modem for iiNet Naked DSL broadband.

This article will provide some general router (or modem router) setup advice which may help you set up a third-party router or modem router for iiNet NBN™ Fibre to the Curb (FTTC) broadband.

This article will provide some general router (or modem router) setup advice which may help you set up a third-party router or modem router for iiNet NBN™ Fibre to the Node (FTTN) or Fibre to the Building (FTTB) broadband.

This article will provide some general router (or modem router) setup advice which may help you set up a third-party router or modem router for iiNet NBN™ Fibre-to-the-Premises (FTTP) broadband.

This article will provide some general router setup advice which may help you set up a third-party router or modem router for iiNet NBN™ HFC broadband.

This article will provide some general setup advice which may help you set up your NBN™ Satellite Connection Box with a a third-party WiFi router or modem router for iiNet NBN™ Satellite broadband.

This article will provide some general router (or modem router) setup advice which may help you set up a third-party router or modem router for iiNet NBN™ Wireless broadband.

How to clear your browser cache in Internet Explorer, Mozilla Firefox, Microsoft Edge or Safari. Sometimes there can be an error in your browser cache which can cause problems when websites are loading.

This article will teach you how to factory reset modems purchased from iiNet.

How to reset your browser settings to defaults for Internet Explorer, Google Chrome, Firefox and Safari. This can fix some browsing issues, especially after a virus or malware infection.

This article will show you how to how to run a combination ping test and traceroute using PingPlotter Free, a third-party application available on Windows, macOS and iOS. If you have an Android OS smartphone or tablet device, you'll need to run this test using a desktop computer with Windows or macOS.

How to run a ping test on Windows or Mac OSX. This can be useful for diagnosing certain browsing or connection issues.

How to do a traceroute (trace route). These are useful for advanced users to identify connectivity or speed issues for specific servers.

This article will show you how to set up file sharing on a TG-789 Broadband Gateway. You can plug in a USB file drive into the TG-789's USB 2.0 port so any computers and other devices connected to your home network via Ethernet or WiFi can access the files on the drive.

Here's how to manually upgrade the firmware that runs on your BoB Lite.

How to check and update the firmware for your Budii Lite or Budii modem.

How to check and update the firmware for your BoB modem.

Modem settings required for different types of iiNet Group broadband connections. Most iiNet modems will configure automatically, but you may need this information if you're setting up a third party modem.

Here you can download the firmware for iiNet modem routers as well as other hardware sold by iiNet such as the Wireless Bridge.

The article will explain the meaning of the status lights found on the Network Termination Unit (NTU) used for iiNet Fibre to the Building (FTTB) services.

Here you'll find the setup guides, manuals and useful articles for all the modem routers sold by iiNet.

Some tips on getting the best signal possible out of your home WiFi network and advice on how to change the WiFi channel on iiNet modems.

Information about our current Included WiFi Modem offer.

How to manually set the DNS server for your iiNet broadband in Windows and Mac OSX.

How to manually test your broadband speed. Manual testing can be useful for checking the speed of high capacity services such as NBN™ broadband or Cable broadband that require multiple downloads.

The answers to some common questions about Naked DSL.

The answers to some common questions about the NBN™ and iiNet.

Setup video for NBN Fibre to the Building/Node (FTTB/N).

The article will explain the meaning of the status lights found on the NBN™ Connection Device (NCD) which is an indoor unit used for Fibre to the Curb (FTTC) services.

Setup video for NBN Fibre to the Curb (FTTC).

The article will explain the meaning of the status lights found on the NBN™ Connection Box (indoor unit) used for Fibre to the Premises (FTTP) services.

Setup video for NBN FTTP.

Setup video for NBN HFC.

This article will show you how to set up a BoB Lite modem router for NBN™ Satellite.

The article will explain the meaning of the status light found on the NBN™ Connection Box supplied for iiNet NBN™ Satellite services.

This article will explain the Fair Use Policy which is in place for all nbn™ Satellite services nationwide on a LTSS (Long Term Satellite Service) satellite, such as Sky Muster™.

Some FAQs about our NBN satellite service.

Setup video for NBN Satellite.

This article will link you to setup videos for iiNet modems, which will show you how to plug in your iiNet modem for different types of NBN.

NBN Wireless setup video.

How to troubleshoot a lack of communication between your modem and your computer/WiFi device. If they can't 'talk' to each other, you won't be able to get online.

The troubleshooting that must be completed in order to lodge a speed fault for an OptiComm fibre internet service.

How to pair your Budii handset to Budii so it can make calls and connect to the WiFi.

The Port Blocking defaults used for iiNet broadband services and how to disable them.

This article will teach you how to set your iiNet modem to G.DMT mode (“safe mode”) for an ADSL2+ or Naked DSL service.

This article will explained how to get an iiNet modem out of Recovery Mode, and how to reinstall firmware using the Recovery interface.

This article will explained how to put a iiNet NetComm NB16WV-02 through Recovery Mode, and how to reinstall the firmware upgrade afterwards.

How to reinstall a dialup modem on Windows.

How to reset your network adapter’s software to default. This can solve some browsing issues, particularly if your default gateway address is shown as beginning with “169.254”.

How to reset your computer’s Internet Protocol (TCP/IP) settings to default. This can solve some browsing issues, particularly if your default gateway address is shown as beginning with “169.254”.

How you can set up BoB2 to act as a router for a 3G mobile broadband service.

How to get BoB Lite working as a Wi-Fi router for a 3G mobile broadband service by plugging in a USB mobile broadband modem.

This article will show you how to set up a Budii Lite modem for an NBN™ Fibre to the Building (FTTB) or Fibre to the Node (FTTN) internet. Budii Lite is VDSL2-ready so it can be used for FTTB/N broadband.

How to set up a guest WiFi network on a TG-1 or TG-789 Broadband Gateway, allows friends and family to use your internet without giving them your main WiFi password.

How to set up a dialup internet connection on a computer running Windows 7.

How to set up a dialup internet connection on a computer running Mac OSX.

How to set up a dialup internet connection on a computer running Windows Vista.

How to set up a dialup internet connection on a computer running Windows XP.

This article will provide information about the speed abilities of different NBN™ technologies, and the various factors which can affect the speeds which individual users experience.

This article will guide you through the troubleshooting for internet dropouts on an on-net or off-net ADSL2+ broadband service.

How to troubleshoot an ADSL broadband service that has no authentication, which means your modem can't get online because it has an incorrect username or password in itsm settings, or there is an error in the authentication process.

How to troubleshoot a lack of internet connection (no sync) on an on-net or off-net ADSL2+ broadband service.

How to troubleshoot slow speeds for ADSL, ADSL2+ and Naked DSL broadband.

A basic troubleshooting guide for dialup modems and dialup internet.

This article will guide you through the troubleshooting for connection dropouts on an iiNet Cable service.

This article will guide you through the troubleshooting for no internet connection on an iiNet Cable (HFC) broadband service.

This article will guide you through the troubleshooting for speed issues on an iiNet Cable (HFC) broadband service.

This article will guide you through the troubleshooting for connection dropouts on an iiNet Fibre to the Building (FTTB) service.

This article will guide you through the troubleshooting for no internet connection on an iiNet Fibre to the Building (FTTB) service.

This article will guide you through the troubleshooting for speed issues on an iiNet Fibre to the Building (FTTB) service.

How to troubleshoot internet dropouts for a Naked DSL broadband service.

How to troubleshoot a lack of internet connection (no sync) on a Naked DSL broadband service.

This article will guide you through the troubleshooting for connection dropouts on an NBN™ Fibre to the Building or Fibre to the Node (FTTB/FTTN) service.

This article will guide you through the troubleshooting for no internet connection on an NBN™ Fibre to the Building or Fibre to the Node (FTTB/FTTN) service.

This article will guide you through the troubleshooting for speed issues on an NBN™ Fibre to the Building or Fibre to the Node (FTTB/FTTN) service.

This article will guide you through the troubleshooting for connection dropouts on an NBN™ Fibre to the Curb (FTTC) service.

This article will guide you through the troubleshooting for no internet connection on an NBN Fibre to the Curb (FTTC) service.

This article will guide you through the troubleshooting for speed issues on an NBN™ Fibre to the Curb (FTTC) service.

How to troubleshoot internet dropouts on an NBN™ Fibre to the Premises (FTTP) service. Remember to record the date and time your dropouts occur, as this information is required if you need to lodge a fault.

How to troubleshoot no internet connection on an NBN™ Fibre to the Premises (FTTP) service.

Basic troubleshooting for speed issues for an NBN™ Fibre to the Premises (FTTP) service.

This article will guide you through the troubleshooting for no internet connection on an NBN™ HFC service.

This article will guide you through the troubleshooting for speed issues on an NBN™ HFC service.

How to troubleshoot connection dropouts on an NBN™ Satellite service.

How to troubleshoot for no internet connection on an NBN™ Satellite service.

How to troubleshoot internet speed issues on an NBN™ Satellite service.

How to troubleshoot internet dropouts on an NBN™ Wireless service. Remember to record the date and time your dropouts occur, as this information is required if you need to lodge a fault.

How to troubleshoot for no internet connection on NBN™ Wireless.

This article will guide you through the troubleshooting for connection dropouts on an iiNet VDSL2 service.

This article will guide you through the troubleshooting for no internet connection on an iiNet VDSL2 service.

This article will guide you through the troubleshooting for speed issues on an iiNet VDSL2 service.

How to troubleshoot dropouts on your Wi-Fi (wireless) network.

What to do if you can't connect your computer, smartphone or tablet devices to your modem's WiFi (wireless) network.

This article will show you how to access the Home Page for your ZyXEL 1 port ADSL2+ Ethernet/USB modem and update the password in the modem settings. You will need to do this if you have changed your ADSL2+ password, particularly if you are an off-net customer.

How to manually update the firmware on a Budii tablet or handset using a MicroSD card (not supplied).

How to update the password in the settings of a modem purchased from iiNet.

This article will explain how to manually upgrade the firmware for an iiNet TG-1 (TGIINET-1) modem router.

This article will explain how to manually upgrade the firmware for an iiNet TG-789 (TGIINET-789) modem router.

This article will show you how to manually upgrade the firmware on a NetComm NB16WV-02 sold by iiNet and Westnet.

A step-by-step guide to manually upgrading the firmware for an iiNet VDSL Home Gateway modem (Huawei HG658).

How to get Budii Lite or Budii working as a WiFi router for a 3G mobile broadband service by plugging in a USB mobile broadband modem.

This article will answer some frequently asked questions about iiNet VDSL2.

This article will answer some general questions about WiFi as a technology.

The guide you need to get started with an iiNet Wireless Extender. It's also available for download as a PDF.