Mobile

eSIM Management

Once your eSIM has been activated, this information will help you manage your iiNet mobile plan(s) on various eSIM-compatible mobile devices. Select one of the links below to jump to a query:

eSIM Swaps

When swapping from an existing iiNet physical SIM or eSIM to a new iiNet eSIM, you’ll need to follow these steps to complete your eSIM swap. Please note: Your mobile handset must not be locked to a specific provider. We cannot unlock…

eSIM Compatible devices

An eSIM is a chip that’s already embedded into your handset or tablet, so you don’t need a physical SIM to use your mobile plan. Once your plan is active on an eSIM, it functions the same way as it would on a physical SIM. You can select…

Voice over LTE (VoLTE)

This article will explain what Voice over LTE (VoLTE) is and how you can use it with your iiNet Mobile SIM plan and a compatible mobile handset. Select one of the links below to jump to a query:

3G Network Closure FAQ

Our 3G network is closing down We’re going full 4G and 5G, which means our 3G network will be switched off by the end of 2023. But don’t worry - better connectivity is already here. At iiNet we are always working hard to bring you faster…

Accessing WiFi Calling on your device

This article will explain what WiFi Calling is and how you can use it with your iiNet Mobile SIM plan and a compatible mobile handset. Select one of the links below to jump to a query:

Visual Voicemail for iPhones

Note: Visual Voicemail is a feature exclusive to iPhones.  

Mobile billing and payment methods

What are the available payment methods? For your convenience, iiNet debits payments automatically from your nominated bank account or credit card. You can update your payment details at any time in Toolbox. Is iiNet Mobile a prepaid…

Checking your mobile usage in Toolbox

Log in to Toolbox. Select Mobile Usage.