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Set up Home Phone (4)
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Business (8)
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Frequently Asked Questions (8)

About telephony services and products at iiNet.

BizPhone Support Resources

This article will allow you to download support resources for the iiNet BizPhone product.

Business Voice Feature Guide

How to change both standard and optional features for your Business Voice service.

Business Voice Group Administrator and Users configuration

Here's how the Group Administrator may configure users for a Business Voice service.

Business Voice Handset Support Resources

Some handy setup guides for the handsets sold with iiNet Business Voice.

Business Voice Hunt Groups

How to use the Hunt Group feature for Business Voice. Hunt Group allows pre-determined users to handle incoming calls assigned to a Hunt Group phone number.

Business Voice Set up Voice mail

How to configure and use the Voice Mail feature of Business Voice.

Business Voice Support Resources

Here's some helpful support resources for the hardware and features associated with Business Voice services.

Compromised VoIP Accounts

At iiNet we take security very seriously. Here's what may happen and what you need to do if your Netphone (VoIP) service has been compromised.

Correctly filtering your hardware

Need help with those funny white boxes? Filtering is an important aspect of your broadband performance. Read on for more info on how to set them up properly.

Fibre Phone FAQ

Answers to some common questions about our NBN Fibre Phone service.

Gigaset A220 Handset FAQ

This article will answer some questions about the Siemens Gigaset A220. We started selling this model in May 2016 to replace the Gigaset A420 we used to sell.

High risk call blocking explained

A 'high risk call' is a phone call to an international destination that is known to be commonly used for phone fraud. To protect you from fraudulent phone activity, any VoIP service such as Netphone or Fibre Phone product is blocked from making high risk calls to certain international destinations by default.

Home Phone FAQ

Answers to some common questions about our Home Phone service.

Home Phone Standard and Optional Features

How to activate and use the standard and optional features for an iiNet Home Phone service including call forwarding, voice mail, call waiting, 3-way chat, silent number, call blocking and more.

iiNet Soul Home Phone Migration FAQ

This article will provide further information for Soul Phone customers who are being moved across to an iiNet Soul Home Phone plan to become fully-fledged iiNet customers.

International Dialling Codes

Here's the International Dialling codes for phone numbers that are used as a prefix when dialing TO that particular country FROM another country.

Maintaining and replacing your backup battery for NBN Fibre Phone

This article will teach you about the backup battery available for nbn™ Fibre to the Premises (FTTP) Power Supply Units.

NBN Fibre Phone Features

This article will show you how to use the features available for NBN™ Fibre Phone (Enhanced Fibre Phone) services. Although similar to Netphone (VoIP), NBN™ Fibre Phone is available exclusively for NBN™ Fibre to the Premises (FTTP) broadband.

NBN Fibre Phone Setup

Everything you need to know to get your NBN™ Fibre Phone service plugged in and running.

Netphone (VoIP) FAQ

Answers to some common questions about our Netphone (VoIP) services.

Netphone (VoIP) Features for NBN HFC and FTTC

This article will show you how to use the features available for Netphone (VoIP) for NBN™ HFC broadband.

Netphone (VoIP) Features Guide

This article will show you hot to use the features available for most iiNet Netphone (VoIP) services.

Netphone (VoIP) Stuttered Dial Tone explained

Hearing an unusual dial tone when you pick up your Netphone (VoIP) handset? Here's how to fix it.

Netphone PSTN Failover on iiNet Modems

How to set up an iiNet modem that supports PSTN Failover to get it routing your Home Phone and Netphone/iiTalk (VoIP) calls through the same handset attached to the modem.

Setting up Netphone (VoIP)

All you'll need to know to set up a Netphone (VoIP) service on your modem.

Troubleshooting Fibre Phone for No Dial Tone or Line Noise

This article will explain what to do if you’re hearing line noise or you don't have a dial tone on your NBN™ Fibre Phone for NBN™ Fibre to the Premises (FTTP) broadband services.

Troubleshooting Home Phone for Call Dropouts

No one likes being cut off. If your Home Phone calls are dropping out, here's what you'll need to do.

Troubleshooting Home Phone for Line Noise

Hearing and buzzing, crackling or otherworldly screeching on your Home Phone line? Here's what you need to do.

Troubleshooting Netphone (VoIP) for Call dropouts

If your iiNet Netphone(VoIP) phone calls are dropping out, here's what you'll need to do.

Troubleshooting Netphone (VoIP) for Cannot call certain numbers

Are you unable to call certain types of phone numbers on an iiNet Netphone (VoIP) service? Here's what to do.

Unwanted Phone Calls

All the important information you need to know when receiving unwanted phone calls, from pesky telemarketers to malicious calls.

VoIP IP Addresses for configuring firewalls

The intent of this list is to provide the raw information needed for configuring advanced firewalls, usually in a business or complex network setup. This information is usually not required for users of our residential products.