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Set up Home Phone (4)
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Business Voice (8)
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Frequently Asked Questions (5)
About telephony services and products at iiNet.
This article will allow you to download support resources for the iiNet BizPhone product.
How to change both standard and optional features for your Business Voice service.
Here's how the Group Administrator may configure users for a Business Voice service.
Some handy setup guides for the handsets sold with iiNet Business Voice.
How to use the Hunt Group feature for Business Voice. Hunt Group allows pre-determined users to handle incoming calls assigned to a Hunt Group phone number.
How to configure and use the Voice Mail feature of Business Voice.
Here's some helpful support resources for the hardware and features associated with Business Voice services.
At iiNet we take security very seriously. Here's what may happen and what you need to do if your Netphone (VoIP) service has been compromised.
Need help with those funny white boxes? Filtering is an important aspect of your broadband performance. Read on for more info on how to set them up properly.
Answers to some common questions about our NBN Fibre Phone service.
This article will answer some questions about the Siemens Gigaset A220. We started selling this model in May 2016 to replace the Gigaset A420 we used to sell.
A 'high risk call' is a phone call to an international destination that is known to be commonly used for phone fraud. To protect you from fraudulent phone activity, any VoIP service such as Netphone or Fibre Phone product is blocked from making high risk calls to certain international destinations by default.
Answers to some common questions about our Home Phone service.
How to activate and use the standard and optional features for an iiNet Home Phone service including call forwarding, voice mail, call waiting, 3-way chat, silent number, call blocking and more.
iiHelp's had an update! Here's a little help with how to find answers for your phone service queries.
Here's the International Dialling codes for phone numbers that are used as a prefix when dialing TO that particular country FROM another country.
This article will teach you about the backup battery available for nbn™ Fibre to the Premises (FTTP) Power Supply Units.
This article will show you how to use the features available for nbn™ Fibre Phone (Enhanced Fibre Phone) services. Although similar to Netphone (VoIP), nbn™ Fibre Phone is available exclusively for nbn™ Fibre to the Premises (FTTP) broadband.
Everything you need to know to get your nbn™ Fibre Phone service plugged in and running.
Answers to some common questions about our Netphone (VoIP) services.
This article will show you hot to use the features available for most iiNet Netphone (VoIP) services.
This article will show you how to use the features available for Netphone (VoIP) for nbn™ HFC broadband.
Hearing an unusual dial tone when you pick up your Netphone (VoIP) handset? Here's how to fix it.
How to set up an iiNet modem that supports PSTN Failover to get it routing your Home Phone and Netphone/iiTalk (VoIP) calls through the same handset attached to the modem.
For the most up-to-date support resources for your phone services, please see Phone Quick Help.
All you'll need to know to set up a Netphone (VoIP) service on your modem.
Here's what to do if you can't call certain types of numbers using your Fibre Phone.
This article will explain what to do if you’re hearing line noise or you don't have a dial tone on your nbn™ Fibre Phone for nbn™ Fibre to the Premises (FTTP) broadband services.
No one likes being cut off. If your Home Phone calls are dropping out, here's what you'll need to do.
Hearing and buzzing, crackling or otherworldly screeching on your Home Phone line? Here's what you need to do.
Can't make or receive calls on your Home Phone? Here's what to do.
If your iiNet Netphone(VoIP) phone calls are dropping out, here's what you'll need to do.
Are you unable to call certain types of phone numbers on an iiNet Netphone (VoIP) service? Here's what to do.
Here's the troubleshooting for being unable to make or receive calls on a Netphone (VoIP) service.
All the important information you need to know when receiving unwanted phone calls, from pesky telemarketers to malicious calls.
The intent of this list is to provide the raw information needed for configuring advanced firewalls, usually in a business or complex network setup. This information is usually not required for users of our residential products.