iiNet - connect better

Technical Support

Support & billing: 13 22 58

Sales

Sales: 13 19 17

Login to iiNet

Need help?

Are you an iiNet agent?

Login here.

Online Help

Search our self help articles to find what you need.

iiNet Broadband Settings

The following settings are standard across all iiNet Group broadband connections and can be set in most modems and routers.

You'll need to enter these settings while following the setup guide for your modem. Setup guides for iiNet modems are available here.

Select one of the links below to jump to a query:

ADSL, ADSL2+ and Naked DSL

DSL Standard/Mode/Modulation:
Auto, ADSL or ADSL2+. Select G.DMT if safe mode is desired.
Connection Type/Mode/WAN Type: PPPoE
Multiplexing/Encapsulation: LLC
Authentication type: PAP
Username: Enter your full username here e.g. example@iinet.net.au
example2@westnet.com.au
example3@adam.com.au
Password: Enter the password for your username. This was emailed to you when your service was activated. If you can't remember your password, please try our password recovery tool or call 13 22 58.
VPI: 8
VCI: 35
DNS*: 203.0.178.191

*Our alternate DNS address is 203.215.29.191

Note: Not all settings may be required when setting up your modem. If you encounter a setting that isn't listed here (e.g. MTU) in your modem's Setup Wizard/Quick Setup then it should be fine to leave it as the default.

 

NBN Fibre to the Premises (FTTP) or Fibre to the Home

Important: Your modem or router must be fibre-ready for use with an NBN Fibre service.

Most of the settings will be taken care of by the NBN Connection Box or equivalent fibre unit. However it's important to configure the right WAN Type on modem routers to stop it trying to take over the job of the Connection Box which can cause connection issues.

Mode/Modulation:
WAN
Connection Type/Mode/WAN Type:

IPoE or Dynamic IP address

Note: Some fibre services including Internode services, South Brisbane Fibre and select locations will need to use PPPoE. If you're not sure which setting you need, please call us on 13 22 58 and we can check our records.

Username (required if using PPPoE): Enter your full username here e.g. example@iinet.net.au
example2@westnet.com.au
example3@adam.com.au
Password (required if using PPPoE): Enter the password for your username. This was emailed to you when your service was activated. If you can't remember your password, please try our password recovery tool or call 13 22 58.
DNS*: 203.0.178.191

*Our alternate DNS address is 203.215.29.191

Note: Not all settings may be required when setting up your modem. If you encounter a setting that isn't listed here (e.g. MTU) in your modem's Setup Wizard/Quick Setup then it should be fine to leave it as the default.

 

NBN Fibre to the Basement or Node (FTTB/FTTN)

Note that not all modems support VDSL2. Please check the technical specifications or the manufacturer's website if you're not sure.

DSL Standard/Mode/Modulation:
VDSL2
Connection Type/Mode/WAN Type: IPoE or Dynamic IP address
VDSL Profile: 17a Multi Mode
Username: N/A
Password: N/A
G.INP: Enabled
G.Vector: Enabled
DNS*: 203.0.178.191

*Our alternate DNS address is 203.215.29.191

Note: Not all settings may be required when setting up your modem. If you encounter a setting that isn't listed here (e.g. MTU) in your modem's Setup Wizard/Quick Setup then it should be fine to leave it as the default.

 

iiNet VDSL2

Note that not all modems support VDSL2. Please check the technical specifications or the manufacturer's website if you're not sure.

DSL Standard/Mode/Modulation:
VDSL2
Connection Type/Mode/WAN Type: PPPoE
VLAN: 10
VDSL Profile: 17a Multi Mode
Username: N/A
Password: N/A
G.INP: Enabled
G.Vector: Enabled
DNS*: 203.0.178.191

*Our alternate DNS address is 203.215.29.191

Note: Not all settings may be required when setting up your modem. If you encounter a setting that isn't listed here (e.g. MTU) in your modem's Setup Wizard/Quick Setup then it should be fine to leave it as the default.

Was this article helpful?

YesNo

Can't find what you're looking for?

If you need a hand, our friendly Support Team is available 24/7. Just shoot us an email or call 13 22 58 and we'll be happy to help.

Try another search Call us on 13 22 58 Tweet us at @iinet