iiNet maintains a presence on many social media channels, including Twitter. (@iiNet).
On occasion we may ask you to email us some specific details about your account in order to assist you with a query - these requests will come from the verified @iiNet account and the email contact address is iiOnline@iinet.net.au
Tweets coming from accounts other than the @iiNet account are entirely the opinion of the author and not representative of iiNet's position or beliefs. For iiNet specific queries, we recommend Tweeting at the @iiNet account for the most efficient turnaround time as many individuals use social media in their spare time and may not currently be at work.
We keep a copy of your interactions with us via social media, to assist us in meeting our commitment of excellent customer service. For more information, have a read of our privacy statement.